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First Line IT Support Analyst Training

Job in Milton Keynes, Buckinghamshire, MK1, England, UK
Listing for: Dawsongroup
Apprenticeship/Internship position
Listed on 2026-07-25
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26000 - 36000 GBP Yearly GBP 26000.00 36000.00 YEAR
Job Description & How to Apply Below
Position: First Line IT Support Analyst — Growth & Training

Dawsongroup in Milton Keynes is seeking a 1st Line Desktop Support Analyst to be the first point of contact for incidents and service requests, helping colleagues get back to work quickly while keeping communication clear throughout each ticket.

You will support Windows, AD, M365 and device management through Intune, logging and resolving issues, and escalating to 2nd line when needed, while building your technical experience in a collaborative Group IT team.

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