Lead Head Technician

Lead Head Technician

Location:

Milton Keynes – Exciting New Opening
Salary: £29,512.35 plus commission

Hours:

9:00am to 5:30pm, Monday to Friday

Overview of Position

Do you love gadgets and enjoy helping people? At iSmash, we bring broken devices back to life and support customers when they need us most. From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly. We are looking for a Lead Head Technician to join our exciting new Milton Keynes location. You will operate within an office environment, where customers pre-arrange appointments and attend according to their scheduled times.

You'll work independently, delivering high-quality repairs while creating a warm, reassuring experience for every customer who walks through the door. You'll manage stock, keep the basics running smoothly, and spot opportunities to boost sales. Office locations can be fast paced, so you'll need confidence working solo and the ability to stay organised. The goal is simple: make your office the go-to place for quality repairs.

This is an individual contributor opportunity and reports to the Area Manager.

What makes us different?

Since launching in 2013, iSmash has grown to 37 locations across the UK. We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide.

Our mission is simple: to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there's never been a more exciting time to join iSmash.

What will be my duties and responsibilities in this job?

* Repair smartphones and tablets, including screens, batteries and cameras.

* Greet customers, answer questions and offer helpful tech advice.

* Take ownership of online appointments and manage repairs throughout the week.

* Manage stock levels and inventory.

* Follow safety guidelines to maintain a secure environment.

* Support sales by recommending accessories and solutions.

What are the requirements needed for this position?

* Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.

* Clear, friendly communication skills with the ability to support customers.

* Ability to work independently, using your initiative to diagnose and resolve issues.

What other skills/experience would be helpful to have?

* Experience working in a customer-facing environment.

* Experience managing appointments and prioritising workload effectively.

* Knowledge of mobile technology, accessories, and device troubleshooting.

* Experience managing stock and inventory.

* Confidence identifying sales opportunities and recommending suitable solutions.

* A passion for technology and delivering great customer experiences.

Benefits

* Grow with us:
Personalised career development and ongoing training opportunities.

* Enjoy great perks:
Company pension, extra holiday days with each year of service, and potential relocation support.

* Healthy work-life balance: 21 days holiday plus 8 bank holidays.

* Be part of a winning team:
Join an award-winning tech repair company with a fun, supportive culture and an annual awards party.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Ready to make a difference? Join iSmash and help create a world without tech stress