IT Operations & Project Coordinator

Role: IT Operations & Project Coordinator

Hours: 25 hours per week

Contract:Part Time, 12 Months Fixed Term

Location: Milton Keynes, Head Office

We are seeking a highly organised and proactive IT Operations & Project Coordinator to support a wide range of IT operational, administrative, governance, and project activities.

This role is focused on coordinating processes, managing IT administration, maintaining documentation, supporting service improvements, and helping to deliver projects and change initiatives across the business, rather than providing day-to-day technical support.

The ideal candidate will be a natural organiser who enjoys bringing structure to activities, coordinating people and processes, and ensuring actions are followed through to completion. While this is not a hands-on technical support role, a basic understanding of IT systems, business applications, and IT operational processes is essential. Strong organisational, communication, and coordination skills are equally important for success in this role.

• IT Administration & Operations Support
• Application & Service Administration
• Project & Change Coordination
• Documentation, Communications & Reporting
• Security, Governance & Audit Support

• 2+ years’ experience in an IT administration, IT coordinator, service management, project support, application support, or similar role.
• Good understanding of IT services, business applications, and IT operational processes.
• Excellent organisational, documentation, and coordination skills.
• Strong written and verbal communication skills.
• Experience planning, coordinating, and testing of applications, processes, system changes, or service improvements.
• Ability to manage multiple priorities across operational and project activities.
• Experience producing reports, procedures, presentations, or other business documentation.
• Experience supporting IT projects, service improvements, or change initiatives
• Good proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and Outlook.
• Experience administering business applications, including user management, configuration, reporting, and ongoing platform maintenance.
• Familiarity with software licensing, supplier management, or IT procurement processes.
• Exposure to IT security, governance, compliance, or audit activities.
• Experience creating, maintaining, or managing SharePoint content.
• Experience working within a regional or global IT environment.
• Knowledge of ITIL principles or IT Service Management best practices.
• Experience working with ITSM platforms such as Service Now or similar systems

We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.

We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday purchase scheme, a salary sacrifice personal pension plan and more!

Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our SMC Offices.