Operations Support Technician

£29,336
Recruitment and retention allowance £600 per annum
This role is available full-time for 37 hours per week Monday-Friday or part-time with a minimum coverage of 30 hours
Flexible or compressed working hours available
This role is based in the office

Operations Support Technicians are vital to the work we do, providing support across technology, manufacturing and estates. Whichever area you're aligned to, we'll use your background and experience to match you with the department where you can make the greatest impact.

As an Operations Support Technician, you'll play an important role in helping our teams operate effectively. This is a hands-on position where you'll support engineers, operational teams and technical specialists by ensuring they have the equipment, resources and support they need to succeed. Your work will directly contribute to the delivery of important projects that help protect the nation.

We're looking for people who enjoy supporting others, taking ownership and finding practical solutions to challenges. You may come from a facilities, estates, IT, engineering, manufacturing or operational support background, or perhaps you've developed technical or practical skills through education, hobbies or personal projects. We're less interested in a specific career path and more interested in your attitude, curiosity and willingness to learn.

We'll provide the training and support you need to develop in the role and build your skills over time. This is a genuinely varied position where one day you could be preparing equipment for testing, sourcing parts, managing assets or supporting operational activities, while the next you may be assisting engineers with field testing or helping teams maintain safe and efficient working environments.

Using your skills, initiative and training, you'll support teams across a wide range of operational and technical activities. Depending on where you're placed within the organisation, responsibilities may include:

• Supporting engineers with equipment assembly, kit builds and testing activities.
• Preparing equipment and materials for use.
• Maintaining equipment inventories and asset records.
• Procuring parts, components and technical equipment.
• Tracking vehicle information, including servicing and MOT schedules.
• Supporting laboratory and departmental safety activities, including COSHH management.
• Managing battery storage and disposal processes.
• Setting up IT equipment and work spaces for new starters.
• Supporting engineers with field testing and operational activities.
• Helping ensure departments remain safe, organised and operationally effective.

To apply for this role, you'll already be able to demonstrate experience, knowledge or a genuine interest in at least one technical, operational or practical area. This could have been gained through previous employment, education, volunteering, hobbies or personal projects.

These areas would include experience in one of the following:

• Facilities or estates support.
• Technology, engineering or technical support.
• Manufacturing or production support.
• Operations support.
• Technical event coordination.
• Workshop or laboratory environments.
• Asset, equipment or inventory management.

You’ll also be able to demonstrate:

• Effective organisational skills and the ability to manage competing priorities.
• Experience balancing a varied workload and adapting when requirements change.
• A practical, proactive approach to problem solving.
• The confidence to learn new skills and work across a range of activities and environments.

It would be beneficial if you also have skills in one of the following (although these are not essential):

• Diagnostics and/or fault-finding.
• Engineering or laboratory management.
• Computer programming languages.
• Health & Safety management, including COSHH.

You will be someone who:

• Displays behaviours that…