JML Analyst

Working with the business to ensure all new Joiners, Movers and Leaver accounts are created, updated or closed off following the current JML process.

• Active Directory Users and Computer administration
• Planning and creation of all new joiners to the business
• Planning and deletion/updating of all movers and leavers in the business
• Continual service improvements (CSI) to the current JML Process in line with business requirements
• Maintaining JML process documentation
• Being a point of contact for joiner, mover and leaver escalations
• Assisting JML team with ad hoc tasks, documentation, communications and admin duties.
• Monitoring JML SharePoint workflow
• Updating requests via service management tool ITSM
• Liaising with other IT teams.
• Supporting JML Team Lead and escalating issues to IT Support Manager where necessary
• Ensure we work with the Security team to remain compliant with current process/policies.
• Supporting the business core hours 7am to 7pm rota basis (Mon-Fri)

• Proficient with Active Directory, Users and Computer administration
• Excellent communication skills, both written and verbal
• Excellent attention to detail and the ability to multi-task
• The ability to interact confidently with clients and colleagues
• The ability to work well in a team environment
• Strong interpersonal skills
• Strong prioritisation skills and ability to follow process
• Patience and empathy when dealing with customers and colleagues
• Effective problem solving skills based on clear reasoning and sound rationale
• Tactful, diplomatic and able to thrive in an ever-changing environment
• Ability to work pro-actively, under pressure and independently with minimal direction
• A good understanding of process design and documentation
• An understanding of the importance of excellent customer service and a "can do" attitude

• IT industry experience
• Active Directory
• Microsoft Office 2016/O365
• Microsoft Visio
• Share Point
• MS Teams
• Service Now ITSM
• ITIL Best Practice
• Knowledge of administrative and clerical procedures

• To remain compliant with FCA requirements at all times
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering, etc.
• To share ideas, best practice and other information within the team
• Ensure that own performance, HR and T&C records are up to date and meet the Company's requirements
• Maintain accurate records and deal with correspondence appropriately