West Malling, United Kingdom On-site Richemont CRO Manager

Why Here?

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre‑owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre‑owned watch specialist.

This role sits within the Watchfinder team focused on driving digital growth through optimisation.

As a CRO Manager at Richemont, you will invent and deliver new revenue and engagement driving programs while evolving existing strategies across Watchfinder surfaces. You will manage the optimisation and engagement roadmap covering A/B and multivariate testing, segmentation and personalisation to boost customer engagement. Additionally, you will monitor core business KPIs, utilise a new CMS for systemised conversion testing, manage the Senior CRO executive, and collaborate closely with Product, Data, and Commercial teams to translate insights into actionable initiatives.