First Line Analyst; L2

Job Overview:
Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provide first-line technical support, ensure the effective investigation, resolution,and management of incidents and service requests while maintaining excellent customer service standards.
Working within a fast-paced support environment, you will be responsible for diagnosing technical issues, fulfilling service requests, contributing to problem investigations, and supporting continuous service improvement initiatives.

Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JU

Duration: ASAP - 31 October 2026
Working Hours:Monday to Friday, 09:00 - 17:30(within a rotating shift environment covering 07:00 - 19:00)
Rate: A per hour rate, in-scope IR35,of £13.45/hr PAYE OR £17.45hr (via a Hays approved umbrella company)

Key Responsibilities

• Provide first-line technical support to customers via phone, email, and ticketing systems.
• Investigate, diagnose, and resolve incidents within agreed service levels.
• Manage and fulfil service requests accurately and efficiently.
• Escalate unresolved issues to appropriate support teams where required.
• Perform initial troubleshoot...