NOC Service Design Specialist - SC Cleared

NOC Service Design Specialist - SC Cleared£DOE | 6 Month Contract | Hybrid - Milton Keynes (3 days onsite) | Inside IR35

We're looking for an experienced NOC Service Design Specialist to support a critical government client, helping design and transition services into a 24x7 Network Operations Centre (NOC).

You'll be responsible for defining the service operating model
, ensuring new and changed services are designed, documented and transitioned into live operation in line with ITIL and ITSM best practice.

• Design and maintain service management processes, policies and procedures aligned to ITIL
• Develop Service Design Packages (SDPs) and support service transition into live operations
• Define 2nd/3rd line support requirements and 4th line on-call responsibilities
• Work with programme and technical stakeholders to translate business requirements into effective service designs
• Identify gaps in monitoring, tooling and operational capability and recommend improvements
• Support the integration of network incident and warning processes across the wider NOC
• Provide day-to-day task management for first-line NOC resources

• Strong experience across ITSM, Service Design and Service Transition
• Strong understanding of ITIL Service Design principles
• ITIL Foundation certification is essential
• Experience designing services for 24x7 / NOC environments would be highly beneficial
• Excellent documentation, stakeholder management and problem-solving skills
• Current SC Clearance is essential
• DV clearance highly desirable / eligible for DV

ITIL Intermediate/Practitioner in Service Design and a relevant degree would be advantageous.