M365 Transition Engineer

M365 Transition Engineer
Milton Keynes - Hybrid
£450 a day Inside IR35
Requires Active DV Clearance

We are seeking an experienced M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift
, helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex and secure estate.

You will be embedded within the 2nd Line team, providing technical leadership and hands‑on support for Microsoft 365 services, reducing escalation volumes and enhancing the team's ability to resolve incidents effectively and efficiently.

This is an excellent opportunity for an experienced M365 professional who enjoys combining technical expertise with mentoring and service improvement activities.

• Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues.
• Increase 2nd Line support throughput and technical capability.
• Improve incident triage, diagnosis, and resolution processes.
• Reduce service backlog and improve overall time-to-resolution metrics.
• Improve first-time and 2nd Line resolution rates across Microsoft 365 technologies.
• Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality.
• Support major incident management and service stabilisation activities.
• Create and maintain operational documentation, including:
  • Run books
  • Standard Operating Procedures (SOPs)
  • Troubleshooting guides
  • Knowledge articles
• Deliver structured knowledge transfer through:
  • Team mentoring
  • Technical coaching
  • Pairing sessions
  • Support clinics
• Drive continuous service improvement initiatives across the Microsoft 365 support function.

We are interested in candidates with strong operational experience across Microsoft 365 environments, including:

• Microsoft 365 administration and support
• Exchange Online
• Microsoft Teams
• SharePoint Online
• One Drive
• Azure Active Directory / Entra
• Microsoft Intune
• Identity and access management
• Incident, problem, and service management processes
• Documentation development and operational knowledge management

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.