3rd Line Support Engineer
Job in
Milton Keynes, Buckinghamshire, MK10 0BX, England, UK
Listed on 2026-09-19
Listing for:
Enorth Resourcing Limited Careers
Full Time
position Listed on 2026-09-19
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Technical Support, Systems Administrator
Job Description & How to Apply Below
About the role
We're recruiting on behalf of a growing MSP in Milton Keynes for a Senior Support Engineer to join their service desk team. This is a pivotal position for an experienced support engineer ready to take ownership of complex technical challenges. You'll be the final point of escalation when issues get complicated, the lead engineer during major incidents, and the mentor who helps junior engineers develop.
What you'll do
- Serve as the final point of escalation for complex technical support issues, leading incident management across the client base
- Act as lead technical engineer during major incidents, coordinating response and driving resolution
- Mentor junior support engineers through hands-on guidance and documentation standards
- Partner with engineering teams on root cause analysis and feed insights into service improvements
- Design and implement support tools, automation scripts, and monitoring solutions
- Consult with customers on infrastructure and security best practices
- Participate in an on-call rotation for high-priority coverage
What you'll need
- Substantial experience in a senior technical support or systems engineering role, ideally within an MSP or enterprise IT environment
- Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entr...
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