IT Director - Customer Solutions

Grade: RCS Grade HContract Type:
Permanent (Full-Time)

Location:

Remote – with some travel across UK as required.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.

We are seeking an experienced IT Director – Customer Solutions to lead on the IT delivery and governance elements on strategic Defence and Public Sector logistics and supply chain bids, tenders, and complex IT transformation opportunities.

The role will provide leadership and direction regarding IT products and services to the Sales and Business Development community across the region, ensuring alignment with Sector, Product, and Solution Design strategies. You will play a key role in driving regional growth and customer retention initiatives and leading IT Business Development services.

WHAT YOU'LL DODrive Performance:
Partner closely with Sales, Business Development, Business Units, IT Product, and Solution Design teams to understand commercial priorities, account strategies, and growth objectives, translating these into effective IT engagement and solution strategies.

Develop Strategic Direction:
Define, govern, and communicate IT strategies for key pursuits and customer accounts, ensuring clear solution direction, architectural alignment, and a compelling value proposition.

Foster

Innovation: Build and maintain strong relationships with senior internal stakeholders and strategic customers, identifying opportunities where technology can create competitive differentiation and business value.

Shape Growth Opportunities:
Plan, prioritise, and manage the forward pipeline of IT business development activity across key customers and pursuits, ensuring resources are focused on the highest-value growth opportunities.

Lead with

Purpose:

Direct and coordinate IT involvement in strategic customer bids, tenders, and commercial opportunities, ensuring technology solutions are differentiated, customer-focused, and aligned to business objectives.

Ensure Governance and Quality:
Oversee the allocation and governance of work across the Customer Solutions team for specific bids. Provide peer review, quality assurance, and constructive challenge for opportunity deliverables, ensuring consistency, compliance, and excellence in solution development.

WHAT YOU'LL BRING Logistics and or Supply Chain industry experience is essential.

Prior knowledge of working on logistics bids and tenders for the Defence or Public Sector focusing on the IT elements of the submission.

Strong customer engagement skills with the ability to influence internal stakeholders, customers and suppliers and present information in a clear and concise way.

Proven ability to manage a broad range of tasks and challenges, working to tight deadlines and making informed decisions under pressure.

Resilience and prepared to challenge colleagues, suppliers and customers as appropriate.

Experience delivering or supporting large-scale (30m+), multi-site, multi-application projects or tenders.

Ability to interpret and apply IT strategies, standards, and policies effectively.

WHY JOIN US?

Use of a company car (or car allowance) including hybrid and electric vehicles

Private Medical Insurance
26 days annual leave with the option to buy additional days Discretionary bonus based on performance

We're happy to talk about flexible working – just ask about alternative patterns at interview

Join our generous pension…