Automation & Process Improvement Analyst

We’re hiring an Automation and Business Improvement Analyst, that has experience working closely with or within a Underwriting/Lending function, to support business-wide change across a specialist mortgage lender. You will bridge business objectives with technology outcomes - producing clear, testable requirements, interpreting complex data reports, analysing and improving processes, and ensuring solutions meet regulatory and security standards. The role is non-configuration (no rules/catalogue configuration) but requires strong technical analysis, documentation, and delivery support.

You should have a strong understanding of the mortgage lending and origination process, the role and function of underwriting and of how automation can be applied to business processes.

• Elicit, structure, and document functional and non‑functional requirements (NFRs) with full traceability.
• Translate business outcomes into technical specifications, use cases, and acceptance criteria.

• Analyse and interpret complex data/MI reports and system outputs to surface trends, risks, and opportunities.
• Validate data assumptions; support decision‑making with concise, evidence‑based findings.

• Create technical artefacts: BPMN process maps, UML diagrams, sequence diagrams, data flow diagrams, and interface contracts.
• Perform system & integration analysis across mortgage platforms, CRM, finance, and third‑party services; support API/data mapping and data quality validation.

• Define test objectives and acceptance criteria; support UAT, regression, and readiness checks.
• Manage defects and issues through to resolution with clear impact statements.

• Analyse business and technical processes across departments; lead ad‑hoc process reviews and improvement initiatives.
• Document “as‑is/to‑be” processes, controls, and operating procedures; measure benefits and embed continuous improvement.

• Ensure solutions align with FCA expectations, Consumer Duty, COCON/FIT, and internal security/data governance standards.
• Prepare audit‑ready artefacts (decision logs, requirements packs, test evidence, release notes).

• Facilitate workshops and structured interviews; reconcile competing needs and document decisions.
• Communicate complex technical detail in clear business language.

• Mortgage lending experience with strong understanding of: origination workflows, underwriting, broker journeys, ESIS/KFI, affordability, offer/completion, and servicing.
• Proven technical BA background: requirements engineering, system analysis, data modelling, and technical documentation.
• Demonstrable ability to interpret complex data reports and present actionable insights.
• Familiarity with integration concepts (APIs, data mapping, middleware) and data quality controls.
• Competence in process modelling (BPMN/UML) and creation of robust delivery artefacts (BRDs/FRDs, data dictionaries, interface specs).

• Mortgage lending experience with strong understanding of: origination workflows, underwriting, broker journeys, ESIS/KFI, affordability, offer/completion, and servicing.
• Proven technical BA background: requirements engineering, system analysis, data modelling, and technical documentation.
• Demonstrable ability to interpret complex data reports and present actionable insights.
• Familiarity with integration concepts (APIs, data mapping, middleware) and data quality controls.
• Competence in process modelling (BPMN/UML) and creation of robust delivery artefacts (BRDs/FRDs, data dictionaries, interface specs).

• Detail-oriente…