Incident Manager | S3 | Chief Information & Resilience Office | Unity Place

## Incident Manager | S3 | Chief Information & Resilience Office | Unity Place Bewerben:
Milton Keynes:
Santander House - Glasgow:
Vollzeit:
Heute ausgeschrieben:
Req
1590028

Incident Manager | S3 | Chief Information & Resilience Office | Unity Place Country:
Vereinigtes Königreich
** IT STARTS HERE
** Santander () is evolving from
** a global, high-impact brand
** into a
** technology-driven organisation**, and our people are at the heart of this journey.
** Together**, we are driving a
** customer-centric transformation
** that values bold
** thinking, innovation**, and the
** courage to challenge
** what’s possible.

This is more than a strategic shift.
** It’s a chance for driven professionals to grow, learn, and make a real difference**.Our mission is to contribute to help more
** people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
** Santander Digital Services
** is the team of technology and operations  are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premises and cloud-based platforms.
** THE DIFFERENCE YOU MAKE
**** Santander UK
** is looking for an
** Incident*
* ** Manager
* * based out of
** Milton Keynes
** or
** Glasgow
* * To oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments, ensuring rapid service restoration and minimal business disruption. The role coordinates with technical teams, technical & business stakeholders and incident response activities, driving consistent timely resolution, effective communication and root cause analysis. It also supports continuous service improvement by identifying trends, preventing recurring incidents and strengthening operational resilience across production services.

We’re
** shaping the way we work
** through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
* Lead Major Incident & Problem Management delivery, coordinating resolution efforts, driving recovery and mitigation actions, and ensuring effective stakeholder communication.
* Work with technical support teams in diagnosing issues, restoring services and manage incident recovery activities.
* Provide clear and timely communication to senior stakeholders throughout the incident lifecycle.
* Monitor compliance and quality of the Major Incident & Problem management processes, controls and Service Level Agreements (SLAs).
* Support and drive post-incident reviews to identify root causes and pursue corrective and preventative actions.
* Collaborate across technology, business, and third-party teams to drive effective service delivery.
* Analyse incident trends and performance metrics to support continuous service improvement and operational resilience.
* Build effective service performance reporting with strong data foundations
* Support and guide incident response teams, contributing to the development and enhancement of incident management practices and procedures.
* Lead a high-performing team, fostering a culture of collaboration, accountability and continuous improvement
* Drive audit response and compliance with ownership of regulatory communications
** WHAT YOU’LL BRING
** Our people are our…