Infrastructure Delivery Administrator, Nights

Working in a service critical role, the Control Room manages the end-to-end fulfilment and resolution in all agreed operational functions. Providing IT administration and support by proactively identifying system issues which may affect the Supply Chain whilst ensuring the Partnership has the right stock in the right place at the right time. Ensuring the semi-automated system is operating to its maximum efficiency.

Providing operational analysis experience, suggesting solutions to complex queries and following through to a resolution in an IT related environment. Engaging with all involved resolver groups and Customers, utilising proactive internal and external escalation procedures. Providing prompt and timely response and updates to customers, demonstrating strong awareness of their operational needs/requirements and priorities.

Troubleshooting any hardware and software issues for the operation and to guarantee the delivery of all agreed SLAs.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Partnership Role
  
  Title:
  
  Infrastructure Delivery Administrator, Nights
• Position:
  This is a 3-month Fixed term.
• Location:
  
  Magna Park NDC 1, Milton Keynes
• Hours of work:
  Full-time, 37.5 hours per week. Working a 3 week rota, 22:00 - 06:00 Sunday-Thursday. This opportunity requires 1 out of 3 Saturdays

• Receive and record Operational faults and major incident details, informing the relevant stakeholders. Tasking these to the appropriate functions whilst recording the actions taken and any resolutions achieved
• Plan and prioritise workload through use of Engineers, remaining flexible to adapt and support whilst identifying different avenues to achieve solutions
• Liaise with Central Operations, Knapp and Site Management to plan, organise and coordinate any requirements that need to be implemented, to meet with operational needs
• Liaise with Third Parties to ensure we have sufficient levels of working equipment for the site
• Compiling hand-over reports to enable the smooth transition of operational issues between shifts
• Construct/write reports to facilitate Operational figures for vital daily planning. Contributing and communicating clearly to the day to day running of the system, ensuring the flow of the Automation.
• Regular audits to find ways to improve existing IT systems, projects and related operations initiatives to optimise efficient use of company resources. i.e. in preparation for peak periods
• Ensure training requirements are met in all areas of the Control Room Operations in line with the agreed SOPs

• Experience working within automated or semi-automated warehouse operations.
• Proven experience managing customer/client relationships and working with Warehouse Management Systems (WMS).
• Demonstrated IT troubleshooting and operational analysis experience within an IT-related environment.
• Technical understanding of IT networking and infrastructure, including CISCO equipment, IBM systems, LANs/WANs, Group Policies, TCP/IP, Active Directory, Windows OS, and Google Applications.
• ITIL Certification.

• Knowledge of KiSoft Applications including WCS, PTL, MCS, PLC, SRC, ICM, KFP, Cardiff, Command
• Knowledge of Zenon and Dispatcher WMS
• Experience of Servicenow platform for centralised requests/queries

Closing Date:
October 25, 2026

Pay: £32,100.00 - £49,400.00 Annual

Contract Type:
Temporary

Hours of Work:
Full Time, 37.5 hours…