Claims Handler

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
** Summary
* ** To deliver an exceptional customer experience.
* To handle claims in an efficient, pro-active and customer- focussed manner.
* To be an ambassador of the Howden Claims Division.
* To embrace and embody our CARE & FOCUS values and positively promote our proposition to Clients, Colleagues and Suppliers.
** Key Responsibilities
*** Handle claims cradle to grave on both a delegated and non-delegated basis.
* Ensure an exceptional claim service is delivered to each and every Client.
* Deal with phone calls and correspondence efficiently.
* Review and if necessary challenge Insurer decisions on liability.
* Responsibility for your own claims portfolio ensuring you handle claims in line with our service level agreements, service standards, values and (where applicable) the delegated authorities.
* Build relationships with our insurers, suppliers, clients and across Howden.
* Support the team with knowledge share & coaching.
* Ensure that the Claims Manager is fully aware of all issues or complaints.
* Ensure that full compliance of our standards is maintained at all times.
* Keep up-to-date with new products and new markets.
* Be an advocate of Howden.
* To be the main contact for certain Clients.
** Skills
* ** Accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Excellent Client service skills.
* Excellent oral and written communication skills.
* Good literacy and numeracy (minimum of C or equivalent in English and Maths).
* Ability to gather and analyse information from the client.
* Ability to identify and respond appropriately to an individual client's level of understanding.
* Ability to persuade and influence others.
** Job Scope
** The role will be office based but will require regular travel for:
* Clients/Insurer visits
* Off-site training
* Division and Team events
* Other internal/external meetings
** Knowledge
* ** Working knowledge of all the main classes of General Insurance and GDPR, FCA / FOS and the CII's Code of Ethics.
* Working knowledge of Howden product range, policy wordings and service standards.
* Responsibility for own personal development and for keeping own knowledge up-to-date by the use of extra-curricular reading, eLearning, in-house and external courses, and studying for professional qualifications in order to gain the required CPD points.
** Experience & Professional Qualifications
*** Must have a minimum of 2 years' experience in providing specialist advice in the insurance market.
* Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).
** Regulatory
* ** Adhere to the principles set by the FCA.
* Adhere to Howden Private Client service standards and procedures, accepted good market practice and the CII Code of Ethics.
* To work in the best interests of the Client at all times.
* Ensure compliance with the General Data Protection Regulations.
* Ensure all records and communications with Clients are accurately recorded and filed in the correct manner.
* Comply with the Bribery Act 2010, and other such applicable regulations in place from time to time.
* Ensure that you do not breach any applicable sanctions imposed, or deal with embargoed entities.
* Comply with relevant anti-money laundering regulations in place from time to timeA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other in the small everyday moments and the bigger challenges
* We are determined to make a positive difference at work and beyond##
** Reasonable adjustments
** We're committed to providing reasonable accommodations at Howden to ensure that our positions align…