Trainee Claims Technician

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference.

That's Howden.

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.

Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

As a Trainee Claims Technician, you'll join a supportive team and learn the fundamentals of insurance claims handling. Working alongside experienced colleagues, you'll provide administrative support, maintain accurate records, and develop the technical knowledge needed to build a successful career in insurance.

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and elevate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

• Good numeracy and literacy skills.
• Interest in pursuing insurance-related qualifications is desirable but not essential.

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our…