Service Coordinator

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Center Operations Manager

We are seeking a Service Coordinator to join our dynamic team at ABB’s Robotics. In this role, you will be responsible for the coordination of onsite reactive, preventative and post preventative engineering activities across the UK and Ireland. You will be responsible for ensuring full compliance with ABB’s and customer standards, policies, and procedures. Acting as the single point of contact during service execution, between engineers and the customer - this role champions customer satisfaction, resource optimization, and service excellence.

The role requires a strong level of professionalism to exceed customer expectations in managing first time fix rates and dynamic scheduling ability.

This role is to join a team of experienced Service Coordinators to optimize allocation of Field Service Engineers and intervention delivery. Please note that the work model for the role is on-site, which means working at our Milton Keynes office 5 days per week.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Manage warranty cases end-to-end, including eligibility validation, replacement part orders, engineer visit coordination, and accurate case closure in ABB systems
• Coordinate and oversee Root Cause Analysis (RCA) activities, including initiating RCA requests, arranging product retrieval, handling logistics documentation, and tracking progress
• Maintain proactive customer communication throughout RCA processes, providing updates on findings, timelines, and outcomes
• Plan and support the implementation of Service Information (SI) updates, ensuring correct installation and timely completion of all SI-related documentation
• Collaborate with back-office and field service teams to ensure smooth execution of service interventions at customer sites
• Support Reactive Service Operations by logging service cases, preparing quotations, processing purchase orders, and coordinating engineer dispatch
• Ensure accurate and timely invoicing following service completion, maintaining high operational and administrative quality standards

• Experience in service coordination or operations, preferably in an industrial or technical services environment
• Strong organizational, self-management, and problem-solving skills
• Professional communications skills, which includes demonstrating high ownership of your tasks and having a positive ambassador mindset
• Ability to manage multiple priorities and coordinate with cross-functional teams
• Working knowledge of service agreements, safety standards, and compliance requirements
• Computer literacy, proficiency in SAP, Sales Force and Excel
• You hold a current and valid…