Operational Quality Improvement Specialist

## Operational Quality Improvement Specialist Apply locations:
G
-England-Buckinghamshire-Milton Keynes time type:
Full time posted on:
Posted 4 Days Agojob requisition :
JR102340
** Who We Are
** At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
** Our Global Reach
** JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.

Learn more about who we are and what we do:
** What We Offer
** Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
** About The Team
** You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are seeking a proactive and detail-oriented
** Operational Quality Improvement Specialist
** to join our team.

This role plays a key part in enhancing warehouse quality performance across Joy Buy UK operations by analysing performance metrics, driving process improvements, and ensuring effective communication between central teams and frontline operations. The position requires close collaboration with warehouse managers and on-site teams to continuously improve operational standards and efficiency.
** Key Responsibilities*
* • Analyse warehouse quality performance across Joy Buy UK operations, identifying trends, gaps, and improvement areas.  
• Work closely with warehouse managers to drive on-site process improvements and enhance operational efficiency.  
• Collect, interpret, and implement new company requirements, policies, and performance metrics.  
• Cascade operational updates and quality standards effectively to warehouse teams.  
• Maintain strong communication with frontline staff to ensure alignment and smooth execution of processes.  
• Conduct regular on-site inspections to monitor compliance, quality standards, and operational performance.  
• Proactively identify operational issues and implement corrective and preventive actions.  
• Track and report quality improvement initiatives and outcomes to key stakeholders.  
• Support continuous improvement projects across warehouse operations.
** About You*
* • 2+ years in warehouse operations, quality improvement, logistics, or a related role.  
•

Skills:

Strong analytical, problem-solving, and coordination abilities with attention to detail.  
• Technical Proficiency:
Comfortable using operational systems and a wide range of platforms (e.g., Excel, WMS, reporting tools).  
• Language:
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