Shipping Co-ordinator

Milton Keynes

Hours - Full time

Salary - £Competitive DOE

Are you an organised, analytical logistics professional who enjoys keeping shipments moving, solving problems and finding smarter ways of working? Have you started using AI tools in your day-to-day work and are keen to explore how technology can improve efficiency and operational performance?

We’re working with a growing organisation in Milton Keynes that is looking for an experienced Shipping Co-ordinator to join its busy operations team.

• Co-ordinating outbound shipments and ensuring customer orders are dispatched accurately and on time.
• Booking and managing transport with courier, pallet and freight providers.
• Preparing shipping documentation, delivery paperwork and other relevant records.
• Working closely with warehouse, operations, customer service and other internal teams to ensure smooth order fulfilment.
• Managing multiple shipments and competing priorities in a fast-paced environment.
• Monitoring shipping activity and investigating delays, errors, discrepancies and delivery issues.
• Analysing operational data and reports to identify trends, recurring issues and opportunities for improvement.
• Supporting carrier performance management through KPIs, SLAs and service reviews.
• Maintaining accurate stock movements, shipment records and inventory information.
• Investigating root causes and implementing practical solutions to prevent problems from recurring.
• Identifying opportunities to improve customer service, operational efficiency and cost control.
• Exploring how AI tools and digital solutions could support reporting, data analysis, administration and process improvement.
• Contributing ideas for smarter workflows, reducing repetitive tasks and improving the quality and consistency of information.
• Ensuring all activities comply with company procedures, relevant shipping requirements and health and safety standards.

• Summarising information and producing reports.
• Analysing data and identifying patterns or discrepancies.
• Improving written communication and documentation.
• Streamlining repetitive administrative tasks.
• Supporting Excel work, formulas or data organisation.
• Generating ideas and identifying opportunities to improve existing processes.

You’ll ideally have previous experience in a role such as Shipping Co-ordinator, Logistics Co-ordinator, Dispatch Co-ordinator or Transport Co-ordinator, within a warehouse, manufacturing, distribution or logistics environment.

• Experience using a WMS, TMS, ERP system or similar operational software.
• A good understanding of shipping, dispatch, transport and warehouse processes.
• Experience preparing shipping and transport documentation.
• Strong Microsoft Office skills, particularly Excel.
• Experience using AI tools in the workplace, with a genuine interest in developing this further.
• Good numerical, analytical and problem-solving abilities.
• Excellent attention to detail and a methodical approach to work.
• Strong organisational and planning skills.
• The ability to prioritise workloads and manage competing demands.
• Clear written and verbal communication skills.
• A proactive approach to resolving issues and improving processes.
• GCSEs or equivalent in English and Maths.

• Analytical and logical – able to interpret information, spot discrepancies and make informed decisions.
• Proactive and solution-focused – takes initiative and follows issues through to resolution.
• Curious about technology – has used AI at work and is keen to explore new applications.
• Open to change – embraces new systems, ideas and ways of working.
• Customer-focused – understands the importance of accurate, timely deliveries.
• Organised and dependable…