Logistics Analyst

Department: Fulfilment

Employment Type: Permanent - Full Time

Location: Milton Keynes Area

Reporting To: Mateusz Mytnik

Successful candidate will be based within the distribution centre and will play a key role in overseeing and monitoring the day-to-day performance of the third-party logistics (3PL) operation.

The role will be responsible for monitoring inbound & outbound volumes, inventory accuracy, order fulfilment, operational performance and adherence to agreed service levels. The Logistics Analyst will analyse operational data, maintain and report on key business KPIs, identify trends and exceptions, and provide clear insight to management to support operational decision-making and continuous improvement.

Working closely with the 3PL provider and internal stakeholders, the role will ensure that operational processes are being followed, contractual and business requirements are met, and any areas of non-compliance or underperformance are promptly identified, escalated and followed through to resolution.

• Monitor the day-to-day performance of the 3PL operation within the distribution centre.
• Oversee and analyse, goods receipt, put-away, storage, picking, packing, despatch and returns activities to ensure risk free operation levels.
• Monitor operational volumes against planned and expected activity levels.
• Ensure agreed processes, service levels and operational standards are consistently maintained.
• Liaise with the 3PL operational team to resolve issues, delays, discrepancies and exceptions.
• Identify operational risks and escalated issues that may impact customer service, cost, inventory or business performance.
• Support the smooth running of daily warehouse and distribution activities.

• Monitor inventory accuracy and investigate customer impacting stock discrepancies.
• Analyse stock movements, adjustments, variances, losses and other inventory exceptions.
• Monitor cycle counts, stock checks and stock reconciliation activities.
• Identify trends in inventory discrepancies and work with the 3PL to establish root causes.
• Ensure inventory-related processes and controls are being followed.
• Support investigations into damaged, missing, excess or unidentified stock.
• Maintain accurate records and reporting relating to inventory performance.

• Maintain and monitor key logistics and supply chain KPIs.
• Track 3PL performance against agreed SLAs, KPIs and operational targets.
• Analyse daily, weekly and monthly performance reports for potential gaps and best service possible.
• Highlight performance trends, recurring issues and areas requiring management attention.
• Provide clear commentary and analysis alongside reporting rather than simply presenting data.
• Maintain dashboards and reporting tools to improve visibility of operational performance.

• Monitor compliance with agreed operational procedures, SLAs, contractual requirements and internal policies.
• Review operational data and reports to identify instances of non-compliance.
• Flag, record and escalated compliance failures and operational exceptions.
• Work with the 3PL provider to establish root causes and agree corrective actions.
• Maintain an action log and monitor corrective actions through to completion.
• Identify recurring non-compliance and provide analysis and recommendations to prevent reoccurrence.
• Ensure relevant documentation and records are maintained accurately and consistently.

• Collect, validate and analyse logistics and warehouse data from multiple sources.
• Identify trends, anomalies, inefficiencies and opportunities for improvement.
• Translate operational data into meaningful business insight.
• Prepare…