Field Service Engineer Industry - Midlands; m​/f​/d

Field Service Engineer – Industry (Midlands, m/f/d)

Reference code: 20875

• Service, install, and break‑fix a wide range of weighing and inspection equipment, from static scales to automatic check weighing and automatic weigh‑price labelling systems, to metal detection, X‑ray and vision inspection.
• Investigate complex technical issues such as electrical/mechanical breakdowns and network‑related problems.
• Provide customer training on equipment.
• Manage and maintain effective stock levels of parts needed for repairs.
• Project a professional image of the department and company to both internal and external customers (uniform provided).
• Maintain company vehicle in a clean and organised fashion, ensuring all maintenance requirements are met according to the vehicle‑driver policy.
• Maintain a library of backup items for customers.
• Maintain in good order all company tools, such as hand tools, ladders, laptops, etc.
• Attend all required training courses and keep health‑and‑safety training up to date.
• Adhere to policies and procedures relating to health, safety and quality management.
• Maintain calibrated weights and ensure compliance.
• When calibrating/​verifying equipment, meet all legal standards and perform work to the highest standard.
• Obtain all qualifications Bizerba deems relevant for the engineer to carry out day‑to‑day duties.
• When required, prepare detailed reports on incidents or calls to assist the line manager.
• Participate in out‑of‑hours work when required.
• Complete all administrative tasks in a timely manner and to expected standards.
• Perform roll‑out and refit activities as requested to fulfil business requirements.
• Attend head office as required in conjunction with business needs.
• Work to company KPI and SLA targets.
• When necessary, accommodate overnight stays for training or task completion.

• Full, legally valid UK driving licence.
• Valid Safety Passport/ECS or equivalent (details provided).
• Willingness to undertake UK travel.
• Willingness to work out of standard hours to meet customer needs.
• Data‑driven organisation skills: able to prioritise multiple objectives and adjust plans as needed.
• Strong attention to detail and proactive response to business needs.
• Experience in working with service desk or similar support teams.
• Ability to independently monitor progress and meet deadlines.