Service Manager - MASH

Position:
Service Manager

Team: MASH (Multi-Agency Safeguarding Hub)

Contract:

Locum

Pay Rate: £400 per day (Umbrella)

Location:

Nottingham City Council

Sheldon Phillips are working in partnership with Nottingham City Council to recruit an experienced Service Manager to lead their Multi-Agency Safeguarding Hub (MASH). This is a critical leadership role within Children’s Services, responsible for ensuring effective front-door decision-making, robust safeguarding responses, and strong multi-agency collaboration.

The MASH plays a pivotal role in screening and responding to contacts and referrals, applying clear thresholds, and ensuring children and families receive the right intervention at the right time. The successful candidate will provide strategic and operational leadership to a multi-disciplinary team, maintaining high standards of practice and performance.

What You Can Expect:

A senior leadership role at the front door of Children’s Services

Opportunity to shape safeguarding practice and decision-making

Close partnership working with police, health, education, and early help services

Supportive senior management structure

A fast-paced, high-impact working environment

Duties and Responsibilities:

Providing overall leadership and management of the MASH service

Overseeing the screening and triaging of contacts and referrals

Ensuring timely, proportionate, and consistent safeguarding decisions

Managing performance, quality assurance, and compliance with statutory timescales

Leading and supporting Team Managers and practitioners within the MASH

Embedding effective threshold guidance and risk management processes

Chairing and contributing to strategy discussions and multi-agency meetings

Driving continuous service improvement and responding to audit findings

Ensuring high-quality recording, information sharing, and data integrity

Requirements:

Social Work qualification (Degree or equivalent)

SWE registration

Significant post-qualified experience within Children’s Services

Proven experience at Service Manager or equivalent senior management level

Extensive knowledge of safeguarding legislation, including the Children Act 1989

Strong understanding of MASH operations, thresholds, and multi-agency working

Experience of performance management, quality assurance, and service development

Confident leadership style with the ability to manage risk and make complex decisions

This is an excellent opportunity for an experienced senior leader to make a real impact at the front door of a large local authority, with a competitive day rate and the opportunity to lead a high-profile safeguarding service