Service Manager

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We are on the lookout for a dynamic, hands‑on Service Manager to lead our high‑performing Service Department. This is a pivotal leadership role, responsible for driving service excellence across our security systems portfolio including CCTV, intruder alarms, and access control while ensuring NSI compliance and technical standards are met and exceeded.

• Leading and inspiring our service engineers, helpdesk, and coordination teams
• Owning service delivery performance
• Acting as Nominated Technical Manager
• Providing escalation‑level technical support, both remotely and on‑site
• Driving recurring service revenue and operational efficiency
• Managing day‑to‑day people matters—holidays, sickness, attendance—alongside our Head of HR
• Serving as the senior escalation point for key clients in the security sector

• Proven experience as a Service Manager or in Senior Service Operations
• Strong technical background ideally in security systems or other engineering‑based industry.
• A commercially astute, people‑first leader who thrives in a fast‑paced, high‑accountability setting

• £45,000‑£50,000 Basic (Negotiable within reason)
• Office based with some travel to client sites
• Brand new Office setting
• Car Allowance / Company Car (TBD)
• 23 Days Holiday (Plus all BH)
• Other perks available including staff discount

You’ll be part of a forward‑thinking leadership team that values technical excellence, operational clarity, and people‑first culture. Expect autonomy, variety, and the chance to make a real impact whether you’re shaping service strategy, mentoring engineers, or strengthening client partnerships. With a strong pipeline of projects and a commitment to continuous improvement, this is a role where your expertise won’t just be valued—it’ll be pivotal.

Apply today with your up to date CV.

Mid‑Senior level

Full-time

Customer Service

Administrative and Support Services

Location:

Milton Keynes, England, United Kingdom