Extra Care Operations Manager

Position: Extra Care Operations Manager (Permanent)
Hybrid - Bedfordshire, Milton Keynes and Peterborough

36.25 hours Monday – Friday 9am – 5.15pm

Permanent, Full Time

At Amplius, our purpose is to create safe, happy homes and thriving communities. As our Extra Care Operations Manager, you’ll lead the day-to-day running of Independent Living and Extra Care Services, ensuring financial resilience while delivering exceptional, resident-focused care that truly reflects best practice and our values.

Snapshot of your role

Line manage colleagues, including Managers, Partnership Coordinators, Handy persons, and Admin Assistants.

Lead the team to deliver quality, service outcomes, and performance standards required by the organisation and contracts.

Ensure high-quality colleagues are recruited and manage performance, setting clear objectives and addressing poor performance.

Investigate disciplinary issues and complaints, completing reports as required.

Monitor building compliance, voids, rent arrears, and low-level anti-social behaviour, managing issues effectively and escalating when needed.

Build positive relationships with Local Authorities, key stakeholders, and external partners; contribute to contract management with other service providers.

Be present in Extra Care Schemes, support operational management, and play an active role within the wider Independent Living Leadership Team.

What we’re looking for

Relevant housing or support qualification (or equivalent experience) with willingness to undertake CIH qualification; knowledge and experience of Independent Living Services.

Experience in housing management, safeguarding, risk assessment, and using legislation to manage services safely and effectively.

Strong leadership and team management skills, able to motivate a dispersed team, address performance, and nurture high standards.

Financially astute, able to manage budgets, identify efficiencies, and maintain high-quality services while exploring new funding opportunities.

Excellent communication skills, able to convey information clearly to staff, customers, stakeholders, and commissioners; confident presenting reports and using data analytics.

Proficient with MS Office, Teams, SharePoint, One Drive, and service-specific IT systems; able to manage multiple tasks and implement change effectively.

Customer-centred, empathetic, innovative, flexible, and resilient, with integrity, problem-solving ability, attention to detail, and the ability to build trust and ensure confidentiality.

A full UK driving license is essential for this role.

DBS clearance is required for this role.

Please read the attached

Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 24 February

Phone screening: 2 March

Interviews: 5 March