Account Director, Client Services

About the role -

This is a hands-on role leading a portfolio of client accounts, working across a broad range of work - from creative and branding through to digital and development. You’ll act as the main point of contact between clients and internal teams, oversee integrated delivery, and play a key role in retaining, growing and developing client relationships.

Alongside delivery, you’ll own account KPIs and commercials, contribute to account strategy, and line manage two account team members - ensuring a consistently high standard. You’ll work across both business and consumer accounts, offering exposure to different audiences, challenges and types of projects and campaigns.

• Agency-side, account management experience at Account Director level
• Experience delivering integrated projects and campaigns across creative, branding and digital
• Strong commercial thinking, with confidence owning account KPIs, budgets and scopes
• Evidence of retaining and expanding client partnerships, with an instinct for spotting growth opportunities
• Confidence leading senior-level client relationships and strategic conversations
• Experience managing junior team members

You’ll be joining a multi-award-winning creative agency known for challenging convention and delivering ideas that make an impact. With a diverse client portfolio and a fully integrated creative and digital offering, the team partners with ambitious brands to create distinctive, results-driven work. Expect a collaborative, energetic culture, alongside ownership and the chance to shape award-winning work across a wide range of sectors, within a supportive team that values creativity, curiosity and fresh thinking.

The role offers a circa £50K salary (pro-rata), a 9-12 month maternity cover contract, hybrid working (3 days in the office) and a comprehensive benefits package. The agency is based near Milton Keynes.