Programme Delivery Lead

• Type: 12-month Fixed Term Contract
  - likely to go permanent
• Location/ways of working: Milton Keynes,
  hybrid (details shared at shortlist stage)
• Salary guide: £70,000–£90,000 (dependent on skills, knowledge and experience)

We’re supporting a confidential UK-based organisation operating in a highly secure environment to hire an experienced Programme Delivery Lead
. This role provides strategic leadership across a portfolio of professional/managed services, ensuring service outcomes are delivered with strong governance, commercial control, and operational excellence.

• Provide overall leadership and accountability for programme/service delivery across an augmented resource model
  .
• Act as the senior escalation point for complex service issues, driving timely resolution and continuous improvement.
• Implement and maintain programme governance
  , ensuring appropriate controls, reporting, RAID management, and decision forums.
• Ensure a robust service management framework is in place and that delivery aligns to agreed standards and ways of working.
• Own senior stakeholder relationships, influencing at all levels and creating a strong culture of problem-solving and risk ownership.
• Lead the creation and maintenance of core delivery artefacts, such as: programme brief, initiation documentation, business cases, and wider service documentation.
• Oversee service continuity and resilience
  , proactively identifying and mitigating delivery and operational risks.
• Hold commercial ownership of customer engagement, including development and delivery of terms of engagement and statements of work
  , and ensuring appropriate governance around approvals and invoicing.
• Maintain financial and resource management oversight, including evaluation of opportunities for additional work/packages and supporting approval/transition to live service.
• ITIL v4 Foundation
  .
• BCS Agile Foundation
  .
• Significant experience leading programme/service delivery in complex environments with multiple stakeholders.
• Strong capability in strategic planning, risk management, financial oversight, and resource management
  .
• Excellent stakeholder management with proven ability to influence and negotiate at senior levels.