Registered Manager

Introduction Complex Care Professionals Ltd is seeking a dynamic and dedicated Registered manager with a passion for delivering high quality care. It aims to recruit an inspirational leader who will bring energy, vision and strong management experience to this vital role. Supported by the Senior Management team for strategic guidance, the Registered Manager will oversee office and care staff in all day-to-day affairs and will help develop the longer-term ambitions of this thriving business.

Job purpose Purpose of the role to oversee the day-to-day delivery of high-quality dignified homecare services promoting respect, equality and the independence of our clients. The Registered Manager is directly accountable to the Director and to the Care Quality Commission. You will be working closely with the Area Manager, and Strategy and Compliance Manager The Registered manager is to:
Lead Complex Care Professionals office and care staff in providing an exceptional quality of service to its clients Implement the formal business objectives developed in liaison with the Directors Play a key role in contributing to Complex Care professionals operational and strategic plans Key tasks and responsibilities Day to day care management Quality control Administration Line manager responsibilities Represent Complex Care Professionals in the public arena Meet all regulatory requirements Assist in developing the business Day to day care management Provide leadership and direction to staff, in order that they deliver a quality care service that both supports clients and ensures carers are well managed and controlled.

Maintain and improve Complex Care Professionals internal operations so that processes and systems are clear, positive and efficiently carried out. Ensure that staff rota is fully maintained to ensure continuous service delivery. Oversee and participate in the provision of on call services to staff and clients. Regularly review and develop policies and procedures to reflect changes and to keep abreast of current legislation.

Leading and managing staff - Interview prospective care worker candidates and coordinate inductions for new staff - Manage and coordinate training for all staff in collaboration with senior management - Manage staffing levels to ensure sufficient numbers of suitably qualified staff - Effectively manage your staff providing information, guidance and on-going supervision - Implement the Company policies in relation to absence, disciplinary and grievance matters - Ensure all emergency on-call issues are dealt with effectively including covering visits either directly or indirectly when care workers are sick or unexpectedly absent at short notice - Take an equal share of the on-call responsibilities during evenings and weekends (for additional payment Quality control Continually evaluate the quality of service provided in the office and in the homes of clients.

In doing so, enhance the systems used to gauge this quality, developing key performance indicators that in turn will support Complex Care Professionals business objectives. Measure and report performance against the agreed indicators, in order to support and guide staff to continuously improve. Utilise these results to highlight successful outcomes and influence policy decisions. Administration Ensure efficient recording and reporting arrangements are in place to enable the effective management of all aspects of the business.

Provide financial oversight of daily expenses and ensuring projects are within agreed budgets. Verify the care information that determines client invoices and staff payroll is accurate and timely. Provide a system of checks to minimise the possibility of financial abuse for those clients most e management and responsibilities Identify and develop staff roles and responsibilities within the team structures to underpin the operational development.

Encourage individuals and teams to find their own solutions and to take responsibility for their work. Form a cohesive unit with shared values and direction. Assess the office staff through a formal appraisal system at 6-monthly intervals. Guide their personal and professional development, organise team and office-wide training where appropriate and be responsible for staff discipline Maintain knowledge and practice of all statutory procedures.

Represent Complex Care Professionals in the public arena Represent the company as required by attending meetings, conferences and networking opportunities to promote and raise awareness of services delivered by Complex Care Professionals. Establish effective relationships with key external stakeholders, including relevant professional bodies and the statutory regulators Be the professional focus for Complex Care Professionals services, in particular as regards client enquiries and visitors to the office including care workers.

Uphold the highest ethical standards, observe confidentiality, exercise discretion and maintain the ethos of the…