Neighbourhood Manager

Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time

At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities.

Salary: £52,736.00 per annum

Contract:

Permanent, Full Time

Your week: 36.25 hours (Monday to Friday 8:45am – 5:00pm with a 1-hour break)

Location:

Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire

Occasional travel to our Rushden and Peterborough offices may be required

• Lead and manage a team of Housing Officers, providing direction, coaching, and performance management.
• Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards.
• Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently.
• Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams.
• Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations.
• Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion.
• Coordinate operations to address hotspot areas and emerging neighbourhood issues.
• Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies.
• Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights.

• CIH Level 4 (achieved, working towards, or willing to undertake)
• Extensive experience in tenancy, estate and neighbourhood management.
• Knowledge of Housing and Tenancy Law and current regulatory requirements.
• Proven team leadership and direct line management experience.
• Ability to build strong relationships with partners, stakeholders, and colleagues.
• Proficient in housing management systems (Open Housing) and able to drive service improvements.
• Willingness to travel across a large geographical area as required.

A full UK driving licence is essential for this role.

DBS clearance is required for this role.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.