Service Manager

Reports to: Regional Manager / Director
Location: Milton Keynes
Start Date: ASAP
Salary: £55,000

• Take overall responsibility for the effective management and operational delivery of the service, ensuring high quality, person-centred care and treatment that meets the needs and aspirations of the people we support.
• Lead, manage and motivate a multidisciplinary team to achieve objectives aligned to the organisation’s strategic plan and regulatory requirements.
• Ensure full compliance with relevant legislation, regulatory standards and company policies.
• Develop and implement strategies to grow the service, including marketing to commissioners and referrers and identifying new business opportunities.
• Manage change effectively to respond to service growth, contract requirements and evolving needs of the people we support.

• Provide visible, professional leadership and hands‑on management support to staff, shaping positive practice, culture and performance.
• Hold line management responsibility for senior staff and lead clinicians as appropriate, ensuring clear performance expectations, supervision and appraisal processes are in place.
• Prepare, monitor and manage budgets (revenue and capital) for the location and take responsibility for financial governance and reporting.
• Lead recruitment, induction, ongoing staff development and ensure employment practices comply with relevant legislation and contractual obligations.
• Act as an active member of the Service Management group and provide management support for investigations, disciplinary and grievance processes where required.
• Promote excellent customer responsiveness to all stakeholders including people we support, families, commissioners and professional partners; this may include working unsocial hours or occasional overnight stays.
• Produce and implement an annual business development plan to support the development and sustainability of the service.
• Represent the organisation at conferences and marketing events as required.
• Lead and manage the on‑call arrangements for the location, providing out‑of‑hours support to the team.
• Ensure all people we support receive comprehensive assessments, person‑centred support plans and timely reviews with active involvement.
• Oversee the management of service and individual finances in line with organisational policy and audit requirements.
• Ensure the health, welfare and safeguarding of all individuals in line with legislation and best practice.
• Lead and co‑ordinate multidisciplinary review processes, prepare professional review reports and chair meetings where required, ensuring meaningful involvement of people we support.
• Promote opportunities for education, employment, rehabilitation and independence for people we support.
• Ensure physical environments, vehicles and equipment are safe, homely and maintained to an appropriate standard, and take responsibility for planned maintenance and repairs.
• Monitor and drive quality through audits, governance processes and working with Quality Assurance and Health & Safety teams to achieve continuous improvement.
• Oversee all internal and external reporting requirements and ensure compliance with best practice.
• Maintain and regularly review risk management arrangements for the location.
• Undertake any reasonable travel required to fulfil the duties of the role and carry out other duties within the scope of the post as directed by the Divisional Manager.

• Hold QCF/NVQ Level 5 in Health and Social Care or equivalent qualification/experience.
• Comprehensive knowledge of statutory requirements, relevant legislation and outcomes frameworks.
• Proven experience of delivering and managing high quality specialist residential services.
• Experience of working effectively with multidisciplinary teams to deliver positive outcomes for people we support.
• Strong people management skills with the ability to support, supervise and develop staff and clinicians through formal supervision and appraisal.
• Experience of applying disciplinary and grievance procedures and managing performance issues in line with policy.
• Experience of budget management and financial reporting systems.
• Excellen…