PCN Business Manager

A fantastic opportunity to join a leading Primary Care Network in Milton Keynes.

This is a part-time position, for 3 or 4 days per week - your working days must include Tuesday, Wednesday and Thursday. (Conversations around flexible working and compressed hours are encouraged.)

We are proud to offer the following to all staff:

• 28 days annual leave (pro-ratad), plus bank holidays, rising to 33 days with length of service
• Your birthday off, in addition to the above allowance
• NHS Discounts with a massive number of retailers (with a Bluelight card)
• Wellbeing resources available free to all staff

The Business Manager is responsible for supporting with the strategic, operational, and administrative management of the Practice and its Primary Care Network (PCN).

The role ensures effective governance, financial oversight (in collaboration with the Financial Controller), contract management, and delivery of key projects, while acting as a central liaison between partners, external stakeholders, and internal teams.

You would be required to attend fortnightly Partner Ops meetings (rotating between Tues, Weds, Thurs) which start at 07:30am. You will also be asked to attend quarterly strategy sessions, usually held on a Saturday, and you will also be invited to attend the 2 day RCGP event in Thame held on the 2nd to last week in November over Thursday and Friday.

Working hand in hand with Watling Street Practice, Watling Street PCN supports our three practice sites in Stony Stratford, Shenley Church End and Great Holm, with a head office function based in Kiln Farm.

We are a forward thinking PCN in Milton Keynes, with a progressive and compassionate approach to primary care.

Watling Street Practice (WSP) is a partnership of 10 equity partners and Watling Street PCN (WSN) is a limited company.

Together, WSP and WSN provide General Practice services to c.42,000 patients from our 3 clinical and 1 administrative locations.

Key Responsibilities

1. Administration & Governance

• Maintain and update Partnership Agreements (Equity Partner & FSP)
• Develop, review, and maintain:
• Practice Business Continuity Plan
• Practice Business Plan and strategic objectives
• Manage key administrative processes including:
• Retiring Partner procedures
• Monitoring and actioning general email communications
• Maintain PCN Limited Company records (as PCN Lead, with Company Secretary support)
• Ensure locum insurance is updated in line with workforce changes
• Prepare documentation and reports for governance meetings
• Attend and minute bi-monthly Operational Equity Partners meetings
• Attend weekly Senior Management Team (SMT) and core team meetings
• Complete and submit PCN ARRS Workforce Planning Template

2. Project & Service Development

• Identify, develop, and deliver business cases for new initiatives
• Lead and support project cost modelling (with Financial Controller)
• Act as Practice Lead/Key Contact for key projects (e.g. Training Hub, Outreach Services, Clinics)
• Oversee and support delivery of:
• Community Clinics
• Group consultations and training initiatives
• Manage and support contracts including:
• Sexual Health services
• Third-party service providers

3. Stakeholder Engagement & Representation

• Act as a key representative for the Practice and PCN
• Serve as main contact for external organisations including:
• Integrated Care Board (ICB)
• Local Medical Committee (LMC)
• Partner organisations and alliances
• Build and maintain strong networks (ICB, PPG, Healthwatch, other practices)
• Represent the Practice at external meetings, events, and forums
• Act as a communication link between Partners and key stakeholders

4. Support to Practice Managers as they:

• Oversee premises-related matters, including liaison with landlords and estates providers
• Maintain and update Practice website and patient-facing materials
• Ensure compliance with NHS and contractual requirements

5. Financial & Contractual Oversight (with Financial Controller)

• Collaborate on project financial planning and cost modelling
• Participate in workforce and pay planning
• Support annual financial and contractual processes, including:
• CQRS contract acceptance and QOF declarations
• Insurance reviews (Practice, PCN,…