Delivery Service Provider Manager

Delivery Service Provider (DSP) Manager

Joining our team as a Delivery Service Provider (DSP) Manager, you will be responsible for:

• Service Provider Management:
  Responsible for the management of DSP service providers, KPI assessment, and relationship maintenance incl. identification and onbaording of suitable partners
• Capacity communication and coordination:
  Establish a close communication mechanism to coordinate capacity resources to match business needs, and ensure smooth delivery operations.
• Exception Handling:
  Lead the handling of various exceptions in DSP partnerships, develop solutions, and close the loop to minimize business impact.
• Compliance Management:
  Ensure that partnerships meet European compliance requirements and regularly review service provider qualifications and operating standards.

• Bachelor’s degree or above; approximately five years of experience in last mile delivery partnership management, with a deep understanding of partnership models and operational logic.
• Strong English speaking skills, which can be used as a working language;
  Local language skills required.
• Excellent cross-departmental communication, adaptability, and problem-solving skills, with familiarity with European DSP compliance requirements.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.