Assistant Manager

Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK. H beauty is no normal beauty hall, with interactive play tables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

As an Assistant Manager, you are a driving force behind the energy, performance and experience of H beauty. You lead from the heart of the shop floor, setting the tone for service, pace and professionalism. Your presence brings clarity and confidence to your team, and you ensure that every customer interaction reflects the creativity and excellence that define H beauty.

Take ownership of your area by:

• Coaching your team through the standards, behaviours and service moments that elevate the customer journey
• Building capability through regular feedback, structured development and a culture of everyday performance
• Using data and insight to understand your business, anticipate opportunities and act decisively
• Upholding operational excellence across visual presentation, stock flow and the Brilliant Basics

Collaborating closely with your Sales Manager and wider business functions to coordinate and manage exciting initiatives that shape the future of H beauty.

In a fast‑paced and evolving concept like H beauty, you bring resilience, adaptability and a commitment to continuous improvement. Your leadership has a visible impact on sales, customer experience and team engagement.

You are a leader who inspires confidence. You set high expectations and support your team to meet them, creating an environment where people feel valued, motivated and empowered to succeed. You understand the importance of psychological safety and know how to balance empathy with accountability.

You bring:

• A strong retail management background (beauty experience is desirable but not essential)
• A proven track record of leading large teams, ideally across multiple sites
• Commercial sharpness and confidence interpreting data to drive performance
• The ability to coach your team to build meaningful, long‑term customer relationships
• Emotional intelligence, self‑awareness and comfort operating in a fast‑changing environment
• An appreciation for operational discipline, safety standards and exceptional visual presentation

Above all, you lead with authenticity, ambition and a belief in what a high‑performing team can achieve together.

We demonstrate how we value our team through an extensive pay and benefits package, and a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.

Time Type:
Permanent | Department: H Beauty | Milton Keynes (Sarah Booth)