Customer Proposition and Ownership Manager

Volkswagen Commercial Vehicles are recruiting for a Customer Proposition and Ownership Manager on a full time, permanent basis.

• Reporting into the Head of Sales, you will develop customer propositions for both commercial and lifestyles customers aligned to the Brand strategy.
• Own the end-to-end customer experience strategy, including interaction, loyalty, and roadmap development, across all channels and customer segments.
• Drive performance from acquisition through repurchase, encompassing sales, Aftersales, and all in-life touchpoints, both online and offline.
• Leverage customer insights to identify and remove journey friction, overseeing the delivery of targeted improvement plans.
• Lead direct engagement and decision-making with key Fleet customers, senior Fleet leadership, and internal stakeholders to ensure delivery of the brand’s fleet aftersales ambitions across the network.
• Act as the Fleet Aftersales brand authority, supporting technical escalations and leading resolutions to maximise vehicle uptime.

• Operated at a senior level within a large company with strong leadership qualities.
• Experience of 3rd party supplier management along with budget responsibility.
• Customer centric thinking and used to working with data insight and intelligence.
• Have the confidence to communicate clearly with and influence a diverse range of stakeholders at senior level.
• Strong analytical and data presentation skills with the ability to distil complex topics and into clear actionable plans.
• Commercial and financial acumen.

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

Over 70 years ago, the first Transporter arrived in the UK, Volkswagen Commercial Vehicles has been delivering for organisations ever since, no matter how big or small.

Today, Volkswagen Commercial Vehicles offers a diverse model range of commercial as well as passenger carrying and lifestyle models – from sturdy Crafter panel vans, dropsides and tippers, through the California campervans, to the Multivan and  passenger carriers.

We’re proud of a heritage built on adventure, with a strong family feel and team spirit in all we achieve, making each and every person feel a valued member of the brand.