Commercial Training Team Manager | Volkswagen Group

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at

The Volkswagen Group UK National Learning Centre is the UK’s largest automotive training facility. Located in Milton Keynes, the centre is home to the Group’s training operations, developing our base of 26,000 retailer learners in the UK. Calex is the supplier of learning services, working in partnership with Volkswagen Group UK.

The Commercial Training Team Manager willbe responsible for the management of the commercial training function and the design, development, quality and effectiveness of the training delivered for Volkswagen Group.

Key Responsibilities

• To maintain class leading commercial training delivery across Volkswagen Group’s retailer training
• To evaluate the effectiveness of all training delivered, making any recommendations to ensure learning and business objectives are met
• To manage the development and maintenance of training materials through content and production and resourcing of projects to meet deadlines
• To develop the commercial training team, through one-to-one coaching, performance development reviews, team meetings, observations and the support of day-to-day activities
• Manage the progression of all commercial training staff through agreed training qualification routes
• Ensure an effective and efficient training plan is created and maintained throughout each quarter ensuring sufficient resources and personnel are available within the team to deliver against contractual requirements
• Review the utilisation of scheduled training making decisions to maximize the utilisation of live commercial training courses
• Support all model launch events ensuring the transition from the development and planning stage to the initial delivery of the event is as effective and cost efficient as possible
• Manage any performance or behavioural issues experienced with delegates whilst attending training at the NLC, escalating these issues as and when required
• Actively engage and build strong relationships across the business, establishing good communication links with Brand and departmental stakeholders
• Keep up-to-date with current learning practices and theories through reading, research and networking
• Ensure all commercial training budgets are tracked and kept in line with client requirements
• Maintain existing relationships with our associate trainers, managing performance and engagement with this extended resource
• Progress recruitment opportunities, notify vacancies, approve probationary periods and define job roles and responsibilities for the commercial team
• Ensure that newly recruited employees are suitably equipped, inducted and motivated to make a significant contribution to the business
• Ensure compliance with quality procedures
• Carry out any other reasonable duties as defined by line management

We are looking for a successful Team Manager that is:

• Confident in their expertise, with the ability to develop a team, adopting an innovative and future focussed mind-set that leadsto the provision of world class learning solutions.
• Highly skilled in project management, workload prioritisation and critical thinking with experience of Lean principles, project planning and content and production resourcing.
• Experienced in positively challenging the status quo in the pursuit of driving our learning offer forwards.
• Able to engage, inspire and motivate a high performing team, through developing individual and…