Head of Building Services

We're looking for an exceptional Head of Building Services who is passionate about raising standards and creating environments where people are proud to live, work and visit.

This is far more than managing buildings. It's about leading operational excellence across our estate, facilities and business services, ensuring every interaction, every environment and every service reflects the high standards we aspire to as an organisation.

You'll inspire your team to move beyond simply maintaining buildings and instead create places that are safe, welcoming, compliant and exceptionally well run. From reception and housekeeping to maintenance, compliance and office services, you'll drive continuous improvement, challenge the status quo and build a culture where quality, accountability and customer service are everyone's responsibility.

We're looking for someone who sees opportunities where others see obstacles. Someone who enjoys transforming services, developing high-performing teams and creating systems and processes that deliver consistently excellent results.

Reporting to the CEO, you will be responsible for leading and overseeing the management, maintenance, safety and day-to-day operation of YMCA South Midlands' buildings and facilities across all sites.

The role ensures our buildings are safe, compliant, welcoming and well maintained, providing an environment where residents, colleagues, volunteers and visitors can thrive. The postholder will lead the Building Management team, drive continuous improvement and ensure our estate supports the delivery of high-quality services whilst providing excellent value for money.

This role will also provide first-class support to the Social Enterprise Manager by ensuring meeting rooms and conferencing facilities are professionally prepared, set up and cleared down, delivering an excellent experience for colleagues, customers and visitors.

• Health & Safety
• Fire & Risk Management
• Building Maintenance
• Void Works
• Housekeeping
• Reception Services
• Office Management
• Contractors
• Planned & Reactive Maintenance
• Compliance
• Estates

You'll play a key role across the entire employee lifecycle, including:

• Lead the day-to-day management of YMCA South Midlands' buildings and estate.
• Ensure workloads and resources are managed effectively, to ensure performance times and deadlines are routinely achieved.
• Work with Head of Resident Services to ensure void properties are prepared for efficiency.
• Oversee planned preventative maintenance and responsive repairs ensuring excellent customer service and great value for money.
• Develop and implement long-term maintenance and asset improvement plans.

• Lead the organisation's approach to building compliance and operational health and safety.
• Ensure compliance with all relevant legislation, inspections, servicing and statutory testing.
• Oversee risk assessments and ensure actions are implemented effectively.
• Promote a proactive safety culture across the organisation.
• Fire safety, testing, evacuations and High-Risk Building Status
• Managing DSE Assessments

• Oversee housekeeping, reception and office management services including IT, Telephony and other business critical functions.
• Ensure facilities services consistently meet organisational standards.
• Monitor service quality and implement improvements to enhance the experience of residents, staff and visitors.
• Ensure contractors deliver services safely, effectively and in accordance with agreed standards.

• Ensure all building management services consistently meet legal, regulatory and organisational requirements.
• Monitor performance, compliance and service standards, using data to drive continuous improvement.
  
  Lead service reviews and implement improvements that enhance operational effectiveness and customer experience.

• Manage facilities and maintenance budgets effectively.
• Ensure assets are maintained to maximise their lifespan and value.
• Procure services and manage external contractors in line with organisational procedures.
• Identify opportunities to improve efficiency and achieve value for money.

You're an experienced operational leader who enjoys raising standards and making things better.

You naturally see opportunities to improve services, simplify processes and create environments that people are proud to be part of. You're equally comfortable developing long-term plans as you are supporting your team to resolve day-to-day operational challenges.

You'll ideally have:

• Significant experience leading estates, facilities or operational support services
• Experience developing and leading high-performing teams.
• Strong knowledge of health & safety legislation and statutory compliance.
• Experience managing planned maintenance programmes, contractors and service contracts.
• Experience managing operational budgets and procurement.
• Experience leading…