Registered Service Manager

Turnaround Manager – Neurological Rehabilitation Services Permanent or 18-Month Fixed-Term Contract

Location:

Milton Keynes Lead One of the UK's Most Important Service Improvement Programmes

Are you an experienced healthcare leader with a proven track record of transforming underperforming services and achieving outstanding regulatory outcomes?

Brainkind,
the UK's leading neurological care and rehabilitation charity
, is seeking an exceptional Turnaround Manager to lead the transformation of one of our specialist neurological rehabilitation services in Milton Keynes.

This is far more than a Registered Manager opportunity. We are looking for an experienced interim or peripatetic healthcare leader who thrives in complex environments, can inspire cultural change, and has successfully led services from Requires Improvement or Inadequate to GOOD under CQC.

If you are passionate about improving lives whilst delivering meaningful operational change, this is an opportunity to leave a lasting legacy.

Brainkind is the UK's leading charity supporting people with acquired brain injuries, traumatic brain injuries, strokes and a range of complex neurological conditions.

Across our nationwide network of specialist hospitals, residential rehabilitation services and supported living environments, we deliver expert, person-centred care that enables individuals to maximise their independence, rebuild their confidence and achieve the very best quality of life.

Our multidisciplinary teams combine specialist nursing, therapy, psychology and rehabilitation expertise to deliver outstanding neurological care that truly changes lives.

This opportunity is based within one of Brainkind's larger specialist neurological rehabilitation services in Milton Keynes
.

The service provides highly specialised assessment, rehabilitation and long-term support for adults living with:

• Acquired Brain Injury (ABI)
• Traumatic Brain Injury (TBI)
• Stroke
• Complex neurological conditions
• Physical disabilities requiring specialist rehabilitation
• Complex nursing and behavioural support needs

Supporting individuals with highly complex presentations requires exceptional clinical leadership, operational oversight and collaborative multidisciplinary working.

The service has significant potential, and we are investing in experienced leadership to drive sustained improvement and deliver the high-quality care our residents deserve.

This is a genuine turnaround position.

Working alongside the Regional Manager, Operational Director and senior clinical leadership team, you will lead the service through an ambitious improvement programme with the objective of achieving a GOOD CQC rating within 12 months
.

You'll take ownership of operational performance, clinical governance, workforce engagement, regulatory compliance and service culture, ensuring improvements become embedded and sustainable for the future.

This role would suit someone who enjoys stepping into challenging environments, building high-performing teams and delivering measurable results.

• Develop and deliver a comprehensive service improvement and turnaround strategy.
• Drive the service from Requires Improvement/Inadequate to GOOD.
• Embed a positive, accountable and high-performing culture.
• Lead organisational and cultural change across the service.
• Coach, mentor and develop the leadership team.
• Create clear performance expectations and accountability throughout the workforce.

• Provide strong operational leadership across all aspects of the service.
• Strengthen multidisciplinary working across nursing, therapies and clinical teams.
• Review existing care pathways and implement best practice neurorehabilitation models.
• Ensure consistently high standards of personalised, outcome-focused care.
• Improve service quality through robust governance and clinical oversight.
• Drive continuous improvement using audits, data and quality metrics.

• Lead all regulatory improvement activity.
• Develop and implement action plans against previous inspection findings.
• Ensure full compliance with CQC Fundamental Standards.
• Strengthen governance frameworks, audits, incident management and risk processes.
• Prepare the service for future CQC inspections.
• Build strong relationships with CQC inspectors, ICBs and commissioning partners.

• Stabilise and motivate the workforce.
• Address performance concerns confidently and fairly.
• Improve engagement, morale and staff retention.
• Reduce agency dependency through effective workforce planning.
• Implement learning, development and neurorehabilitation training programmes.
• Create a culture centred around accountability, compassion and continuous improvement.
• Improve occupancy and service sustainability.
• Optimise staffing structures and skill mix.
• Work closely with finance teams to manage budgets effectively.
• Deliver operational efficiencies without compromising…