Multi-Site Clinical Operations Manager (Healthcare Services

Position: Multi-Site Clinical Operations Manager (Healthcare Services)
About Us

DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed and supportive

Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients

Respectful of people’s cultural and religious beliefs

Empowerment – we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing

Job Summary

The Multi-Site Clinical Operations Manager will be responsible for managing a range of clinical services, ensuring operational excellence, compliance with CQC standards, and driving continuous improvement across all service areas. This role requires strong leadership skills to motivate teams and deliver high-quality healthcare services in secure environments.

Key Responsibilities

* Lead operational performance across multiple healthcare services.

* Ensure compliance with CQC standards, governance and quality requirements.

* Provide leadership for recruitment, performance management and workforce development.

* Manage quality, incidents, complaints, audits and risk management.

* Build effective relationships with commissioners and key stakeholders.

* Support service planning, business continuity and continuous improvement.

* Develop policies, performance reports and service development plans.

* Provide on-call operational support where required.

Qualifications

Essential

* Registered healthcare professional (NMC/GMC/HCPC)

* Management qualification or equivalent experience

* Full clean UK driving licence

Desirable

* Master's degree in healthcare or management

* CQC Registered Manager

* Project Management qualification (e.g., PRINCE2)

Experience, Skills & Knowledge

Essential

Operational management experience

Experience managing CQC-regulated services

Staff management and leadership experience

Understanding of clinical and corporate governance

Knowledge of regulatory frameworks

Staff management processes

Quality and risk management

Leadership and communication skills

Conflict resolution abilities

Team management

Report writing and presentation

IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks

Desirable

Master's degree in healthcare or management

CQC Registered Manager

Project Management qualification (e.g., PRINCE2)

Experience in secure healthcare environments

Leading

geographically dispersed teams

Managing through complex change

GP alliance/Federation experience

Knowledge of local system structures

Proficient use of System One

Workforce development strategies

Strategic planning

Change management

Negotiation and influencing

Cross-organisational working

Personal Attributes

Embodies organizational values

Highly motivated

Attention to detail

Flexible and responsive

Professional integrity

Innovation and creativity

Political awareness

Continuous improvement mindset

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

* Pension salary scheme available

* Employee Assistance Programme (EAP): confidential 24/7 support

* Access to perks at work

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.

Shortlisted candidates will be asked for RTW, DBS/CTC consent and references