Service Manager

Job Description

Are you a dynamic and experienced leader in the automotive industry?
Hartwell Automotive Group is seeking a highly motivated Service Manager to join our team for an exciting new opportunity in the Oxford area. The group currently represents Ford, BYD, Omoda/Jaecoo, GMW Ora and Chery.

As the Service Manager, you will play a pivotal role in overseeing our service department, ensuring exceptional customer satisfaction and efficient operations.

Responsibilities:

• Manage day-to-day operations of the automotive service department
• Supervise and lead a team of skilled technicians and service advisors
• Maintain high-quality standards for service and repair work
• Foster a customer-centric environment, ensuring satisfaction and loyalty
• Implement efficient workflow processes and optimize resource utilisation
• Monitor and analyse key performance indicators to achieve departmental goals
• Collaborate with other departments to enhance overall dealership performance

Requirements:

• Proven experience in automotive service management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• In-depth knowledge of automotive systems and technologies
• Ability to analyse and interpret financial and performance data
• Customer-focused mindset with a commitment to quality service

Benefits:

• Company Car
• Staff Discount
• Employee Staff Benefits Platform
• Company Events
• Pension
• Development Opportunities

Join us at Hartwell Automotive Group, where innovation meets excellence. Make a difference in the automotive service industry with Hartwell