Operations Shift Manager

Position: Operations Shift Manager
Location: Milton Keynes
Grade: RCS. L
Shift patterns: Monday-Friday. Day time hours (07:00-15:00)
Contract Type: Permanent (Full-Time)

DHL is looking for a driven and inspiring Operations Shift Manager to join our Digital Centre Contract in Milton Keynes. In this fast-paced, technology-led environment, you'll play a key role in leading operational teams, delivering exceptional service to our customers, and driving a culture of safety, performance, and continuous improvement. If you're passionate about developing people, achieving results, and making a real impact within a world-leading logistics business, we'd love to hear from you.

• Lead and manage all shift operations, taking full responsibility for performance, productivity, service delivery, safety, quality, and operational excellence
• Ensure customer requirements, service level agreements, and operational KPIs are consistently achieved or exceeded, providing detailed shift analysis and performance reporting
• Drive operational efficiency by reviewing processes, identifying improvement opportunities, and implementing best practices to maximise productivity and performance
• Inspire, coach, and develop a team of First Line Managers (FLMs), fostering a high-performance culture focused on engagement, accountability, and continuous improvement
• Champion a safety-first culture, ensuring full compliance with Health & Safety legislation, company policies, procedures, and Standard Operating Procedures (SOPs)
• Collaborate with senior leadership and wider DHL operations to share best practice, deliver strategic objectives, and identify opportunities for site growth and optimisation
• Maintain the highest standards of operational accuracy and customer service, ensuring effective use of IT systems, accurate reporting, and a relentless focus on quality and compliance

• Previous people management experience at First Line Manager/Shift Manager/Supervisor level, is essential
• Experience of working within a warehousing environment
• Excellent communications skills
  - Verbal and written
• 3PL experience would be desirable
• Demonstrable record of delivering against targets for own area of responsibility
• Analytical skills
  - Running reports, sharing data

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit  to learn more

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.