Team Manager - Adult Access Safeguarding Triage Team

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- City Wide, Liverpool

Job Reference liverpoolcitycouncil/TP/14667/2271

Number of Positions:

1

Contract Type:

Permanent Full Time

Working Hours:

35

Location:

City Wide, Liverpool

Closing Date:

16/10/2026

Job Category:

Social Work

Region / Division:

Liverpool

Business Unit:

Adult Social Care and Health

Job title:Team Manager
- Adult Access Safeguarding Triage Team

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven , dynamic and ready to deliver the very best for our communities . Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Key responsibilities:

• Provide operational leadership of the Safeguarding Adult Triage (SAT) Team, ensuring staffing levels are sufficient to meet service demand and performance expectations
• Oversee the allocation of all incoming safeguarding concerns across the triage team, ensuring timely and appropriate distribution of work
• Monitor individual and team workloads, performance, and work trays to ensure compliance with service standards, KPIs, and statutory requirements
• Authorise safeguarding triage decisions, including progression to Section 42(2) enquiries, undertaking quality assurance checks and ensuring accurate allocation to the appropriate locality team
• Provide regular supervision, performance appraisal, professional support, and development opportunities for team members
• Manage workforce matters in accordance with Council policies and procedures, including recruitment, attendance management, disciplinary matters, capability, and performance management processes
• Deliver professional advice, guidance, and managerial oversight to safeguarding triage social workers to support effective decision - making and risk management
• Lead the development and implementation of operational processes and service improvements to ensure the team meets demand, statutory duties, and performance targets
• Undertake quality assurance activities, including audits, case reviews, and oversight of documentation, providing constructive feedback to promote continuous learning and professional development
• Contribute to the production and analysis of performance reports and present performance information to Adult Access Leads, Senior Managers, and team members
• Lead and oversee Keep in Touch (KIT) meetings and other team communication forums
• Support the investigation and response to complaints, using customer feedback and learning outcomes to improve service quality and delivery
• Chair safeguarding strategy meetings, including Multi-Agency Risk Assessment and Management (MARAM) meetings, as required
• Develop and maintain effective working relationships with key partners and stakeholders, representing the service at relevant internal and multi-agency meetings, including quality assurance and safeguarding forums
• Promote a culture of…