Operations Director - Lot

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This role provides leadership and oversight of the supplier relationship within Health Assessment Advisory Service (HAAS), driving performance, managing commercial governance, and ensuring all contractual commitments, service standards, and partnership obligations are successfully delivered.

• Ensure the successful delivery of the contract through strong commercial leadership and business acumen, driving performance across quality, service delivery, financial outcomes, and client satisfaction
• Leading the operational service streams for the delivery of WCA and SB ensuring all areas of responsibility deliver agreed commercial and internally focused metrics including driving improvement year on year in employee engagement and key people metrics
• Drive a robust and collaborative relationship with the client through high quality, consistent and professional high performing service delivery
• Provide regular performance, commercial, and strategic updates through the established governance framework, ensuring timely reporting and escalation of key risks, issues, and opportunities to the Senior Leadership Team (SLT)
• Ensure all contract initiatives are aligned with the organisation’s strategic objectives and agreed delivery approach.

• Provide strategic and operational leadership for all service delivery, customer service, client management, and commercial activities, ensuring alignment with organisational objectives and contractual requirements
• Lead the performance and relationship management of key clients and stakeholders, ensuring contractual expectations are met and long-term partnerships are maintained
• Develop and implement operational and client strategies that support business growth, operational efficiency, resource optimisation, and governance compliance
• Ensure the successful delivery of contractual outcomes through effective commercial management, driving performance across quality, service delivery, financial targets, and customer satisfaction measures
• Work collaboratively with senior leadership teams to establish service delivery capacity, operational plans, financial targets, and commercial objectives
• Monitor operational, financial, and commercial performance through robust reporting, management information, and performance metrics, taking corrective action where necessary
• Drive continuous improvement initiatives across processes, systems, workforce utilisation, technology, and service delivery models to enhance performance and customer outcomes
• Maintain oversight of service delivery operations to ensure high-quality, efficient, and cost-effective services are delivered within agreed budgets and performance frameworks
• Support clinical and professional governance arrangements, working collaboratively with clinical and specialist leadership teams to ensure safe, effective, and compliant service delivery
• Provide leadership, coaching, and direction to management teams, enabling effective decision-making, accountability, and high performance
• Build, develop, and lead high-performing teams through effective recruitment, retention, succession planning, talent development, and performance management
• Develop and maintain effective relationships with internal and external stakeholders, including clients, commissioners, partners, regulators, and senior leaders
• Man…