Retail Marketing & Customer Care Coordinator

## Retail Marketing & Customer Care Coordinator Apply locations:
Milton Keynes, United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
Trek
115196## A bit about us
* Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
** When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.
** Together, we’ll achieve great things. Ready to start your journey with us?*##

Job Description
** The Role
**** Position:
** Retail Marketing & Customer Care Coordinator
*
* Location:

** Milton Keynes, UK (hybrid working approach)
** Department:
** Marketing & Customer Care
** Type:
** Full time, Permanent Are you fluent in Slovenian and English? Do you enjoy working with customers, organising marketing activities, or creating great brand experiences? If you’re passionate about delivering excellent service - or cycling - this could be a great opportunity to join Trek.
** Position Summary
** The Retail Marketing & Customer Care Coordinator is the first point of contact on all things marketing & customer service for Trek’s network of independent retailers and distributors across Slovenia, Croatia, the Baltics, and selected CEE distributor markets.

This is a varied, hands-on role that combines retail marketing coordination with customer service support for your territory, within the wider UK+ subsidiary business. You’ll help bring Trek’s marketing to life in stores (including campaign rollout, asset delivery and instore materials) while also supporting retailers and the sales team with day‐to‐day customer service needs. The role suits someone who is organised, proactive, and comfortable juggling multiple tasks.

You’ll work closely with Trek retailers, distributors, territory managers, and central marketing and customer care teams.
** Position Responsibilities
**** Retail Marketing – Coordination and delivery of retail marketing activities, campaign rollouts, asset delivery and in-store materials across your territory, including but not limited to:
*** Act as the main point of contact for retail marketing queries from retailers, distributors, and internal stakeholders
* Regularly meet with your retailers and distributors (online or in person) to build relationships and drive improvement in their marketing activities
* Work with retailers and distributors to create Trek marketing plans and identify collaborative opportunities aligned with brand guidelines, ROI and business priorities
* Coordinate in‐store materials such as POS, digital assets, promotional items, and branding
* Support the delivery of Trek’s global training programme (Trek U), including communications, engagement, troubleshooting, and reporting
* Coordinate and deliver retail campaigns and product launches for retailer promotion, tracking success against agreed KPI’s
* Quarterly marketing reviews for key accounts and distributors, maintaining focus on sales-driving activities
* Create, proof, and distribute retailer‐facing resources and communications including emails and articles
* Help activate local ambassador and community marketing initiatives in partnership with retailer network
* Regularly analyse and report on retail marketing results, impact and plans to a variety of stakeholders
* Provide B2B Marketing & general administrative support to the wider Marketing department as needed
** Customer Care – provide best-in-class customer service to your network of independent retailers and distributors in your territory including but not limited to:
*** Account management for retailers in your market – Placing and maintaining orders, making sure their orders get where they need to be when they need to be there, & coming in clutch when the time calls
* Work closely with your territory manager to support sales targets and growth for your…