Optical Assistant​/Optical Customer Service Advisor

Optical Assistant / Optical Customer Service Advisor - Milton Keynes
Full Time | Basic Salary £26,317 + Monthly Bonus | Excellent Benefits

Zest Optical are working alongside a leading optical lens manufacturer to recruit an Optical Assistant / Customer Service Advisor at their Milton Keynes site.

This role is ideal for an experienced Optical Assistant who enjoys building relationships with patients and colleagues, but is now looking to move into a customer service role within optics. You'll be working with a premium brand known for supplying high-quality ophthalmic lenses to independent opticians across the UK.

Optical Customer Service Advisor

- Key Responsibilities

Handle incoming enquiries from opticians regarding pricing, product availability, and lead times
Build professional relationships with customers, ensuring their needs are understood and met
Receive and process orders accurately via phone, email, and online systems
Make proactive calls to keep customers informed and promote relevant products and upgrades
Recommend product promotions and special offers to customers over the phone
Contribute to departmental targets, promotions, and incentives Requirements

Previous experience as an Optical Assistant, Optical Advisor, or in a similar optical role (essential)
Basic practical knowledge of optics, lenses, and frames
Previous customer service experience
Confident using Microsoft Office applications and customer/order management systems
Strong attention to detail with the ability to process orders accurately and efficiently
Excellent verbal and written communication skills
Personable, professional, and proactive in approach

Key Benefits

Basic Salary: £26,317
Monthy Bonus:
Up to £240
Additional Christmas Bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (paid as overtime)
Bi-weekly rota:
Week 1: 08:30 - 17:00
Week 2: 09:30 - 18:00
Health Shield cashback on health checks (dental, optical, etc)
Access to Employee Assistance Programme
Group Life cover
Excellent training and career development opportunities

If you are an Optical Assistant looking for a new challenge away from the shop floor but still within the optical industry, this could be the ideal next step in your career.

Apply Now

To apply , please send your CV or call (phone number removed) for more information