Optical Assistant​/Optical Customer Service Advisor

Optical Assistant / Optical Customer Service Advisor - Milton Keynes Full Time Basic Salary £26,317 + Monthly Bonus Excellent Benefits

Zest Optical are working alongside a leading optical lens manufacturer to recruit an Optical Assistant / Customer Service Advisor at their Milton Keynes site.

This role is ideal for an experienced Optical Assistant who enjoys building relationships with patients and colleagues, but is now looking to move into a customer service role within optics. You'll be working with a premium brand known for supplying high-quality ophthalmic lenses to independent opticians across the UK.

Optical Customer Service Advisor - Key Responsibilities

• Handle incoming enquiries from opticians regarding pricing, product availability, and lead times
• Build professional relationships with customers, ensuring their needs are understood and met
• Receive and process orders accurately via phone, email, and online systems
• Make proactive calls to keep customers informed and promote relevant products and upgrades
• Recommend product promotions and special offers to customers over the phone
• Contribute to departmental targets, promotions, and incentives

Requirements

• Previous experience as an Optical Assistant, Optical Advisor, or in a similar optical role (essential)
• Basic practical knowledge of optics, lenses, and frames
• Previous customer service experience
• Confident using Microsoft Office applications and customer/order management systems
• Strong attention to detail with the ability to process orders accurately and efficiently
• Excellent verbal and written communication skills
• Personable, professional, and proactive in approach

Key Benefits

• Basic Salary: £26,317
• Monthy Bonus:
  Up to £240
• Additional Christmas Bonus
• 20 days holiday rising to 25 with service
• Monday to Friday with 1 in 3 Saturday mornings (paid as overtime)
• Bi-weekly rota:
• Week 1: 08:30 - 17:00
• Week 2: 09:30 - 18:00
• Health Shield cashback on health checks (dental, optical, etc)
• Access to Employee Assistance Programme
• Group Life cover
• Excellent training and career development opportunities

If you are an Optical Assistant looking for a new challenge away from the shop floor but still within the optical industry, this could be the ideal next step in your career.

Apply Now

To apply , please send your CV or call for more information.

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