Customer Services Advisor

Overview

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. You may already have experience fitting car parts and cycle repair, even as a hobby. We provide training to help you develop the skills you need, with the goal of delivering market-leading standards of service. You will work with customers on their vehicles in our car park and on bikes in-store, helping us wow every customer.

• Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
• Work with customers on their vehicles in the car park and on bikes in-store.
• Develop practical problem-solving skills and the ability to work quickly and efficiently.
• Contribute to delivering market-leading standards of service in a customer-focused environment.

• Experience of delivering great customer service, ideally in a retail sales environment.
• A proactive approach to helping customers and understanding their needs.
• Problem solving skills.
• Availability to work on a rota basis, including weekends.
• Ideally, some knowledge and skills in car parts fitting and cycle repair.
• Some experience of working towards and achieving sales targets.

We are in an excited growth phase focused on motoring services and electric mobility. We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We invest heavily in training to develop colleagues’ careers, with support for progression in Retail or elsewhere in the Group.

• 25% off most products in Halfords Retail stores and online
• Discounts of up to 50% on garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover for annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, holidays, insurance, days out, restaurants and more
• Employee assistance programme (free, confidential support and counselling 24/7)
• Fantastic Trade Price Bike Scheme – buy one bike per year at reduced price
• Option to join Sharesave scheme (save to purchase shares at a 20% discount)
• Cycle2
  
  Work scheme