Assistant Store Manager

Role Overview

We are looking for an organised, proactive and results‑driven Assistant Store Manager to lead from the shop floor, inspire a high‑performing team, and deliver a world‑class customer experience. The role entails supporting the Store Manager in commercial success, coaching staff, and stepping in as acting manager when needed.

• 40 hours per week

• Fixed‑Term Contract – 12 months

• Full range of working days (Monday to Sunday) on a rota basis

• Pay range: £32,310 – £40,800 (full‑time equivalent)

• Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
• Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
• Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact

• Build, lead and nurture a diverse, inclusive and engaged team to unlock their full potential and support development
• Deliver clear and consistent communication, impactful feedback, and regular development conversations
• Act as a trusted leader and role model, embedding our values of Dream, Dare, Care, and Deliver across the team

• Be a Pandora ambassador on the shop floor – deep product knowledge, passion for storytelling, and commitment to brand values
• Inspire the team to create personalised and meaningful moments for customers by role‑modeling our selling ceremony
• Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care

• Support daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance
• Plan staffing levels in line with commercial needs and seasonal trends
• Ensure high shop floor standards, smooth stock management, and overall operational excellence

• Proven experience driving sales and profitability in store
• Passion for driving a culture of exemplary customer service and coaching a high‑performing team
• Strong communication and organisational skills with the ability to multitask, prioritise and adapt to changing business needs
• Positive, can‑do attitude with contagious enthusiasm for Pandora product and core values
• Growth mindset – thrives on feedback, embraces change, and always looks to raise the bar
• Well‑presented appearance and taste for desirable products, and passion for retail

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (potential of 20% for stretch targets)
• Generous jewellery uniform allowance to express style and individuality
• Employee discount to treat yourself and loved ones
• ‘Wear box’ access: select jewellery to wear each time you’re working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through ‘Retail Trust’ on health and well‑being, financial advice, legal aid, and more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed