Customer Assistant - Fashion, Home & Beauty

Work Pattern

• Sunday 11:00 - 17:30
• Saturday 14:00 - 20:30

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you ll play a vital frontline role in delivering style advice and five-star service. This isn t just a retail job - it s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You ll be a resilient and confident brand ambassador who s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don t wait. You ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non-negotiable. You ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast - and you ll move faster. You ll adapt to where you re needed, when you re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?