New Business Specialist - Customer Experience

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

New Business Specialist

Team:
Customer Experience - Security & Compliance

Reports to:

Security & Compliance Team Leader

An exciting opportunity to join our Security & Compliance Team as a New Business Specialist at the UK’s number one property portal. Our partners are at the heart of everything we do, which means that we want to make things easy and right for them first time, every time.

As a member of Rightmove’s Security & Compliance Team you will play an important role in ensuring new partners wishing to join Rightmove have the best possible experience. Your role will focus on undertaking the necessary steps to help make a new partner live on Rightmove, all while being the point of contact for the partner and keeping them informed throughout their joining journey.

You’ll work closely with our Customer Experience and Account Management teams to give new partners the best first impression of Rightmove.

What you’ll be doing

• Checking compliance details for all new partners. This includes checking details provided by a new partner against online government databases, and querying any cases where details cannot be found or do not match information provided;

• Security checking all new partners, including checking identification with specific attention for suspicious or fraudulent activity;

• On occasion, declining requests for membership. Sometimes declining a membership can require challenging conversations, so you should be comfortable delivering difficult information and showing empathy for a situation, whilst maintaining your decision;

• Approving & processing new partner contracts, setting them up with Rightmove profiles and working closely with other Customer Experience teams to ensure products, creative designs, and datafeeds are set up according to customer requirements;

• Setting up Go Live calls to demonstrate products and services to the new partner, including setting up new users, directing leads to the required destination, and demonstrating Rightmove Plus reports and features;

• Proactively keeping the new partner regularly updated as to where they are in their joining journey, including reviewing any queries arising and seeking to gain resolutions as quickly as possible;

• Once live, handing the partner over to their Account Manager including a comprehensive update of all important information that came to light during the new joiner process;

• Keeping organised, detailed records. You’ll be recording activity as you carry it out, and will sometimes need to provide information on an application to join at a later date;

• Checking compliance details for existing Rightmove members. This includes those members for whom we do not hold information and need to update our records, and those members for whom their compliance memberships are due to renew and we require updated information;

• You’ll work to tight deadlines. It’s imperative to us that we do not delay a new Rightmove partner from joining us, and therefore it is of utmost importance that we keep turnaround times to a minimum;

• Suggest areas for improvement. Working alongside the Security and Compliance Team Leader, you’ll suggest ways to improve existing processes striving for the best service for our partners and Right movers alike;

• Making a…