Account Manager

Company Overview

NEP Connect is a key part of the globally renowned NEP Group. We are leaders in delivering critical connectivity services, broadcasting live content across the world through our cutting-edge satellite and Anylive® fibre infrastructure. Every day, we help bring 250 hours of live content to millions of viewers, supporting clients that include global brand names and broadcasters like the BBC, Channel 4, Five, ITV, Sky Sports, to deliver experiential live events and social network streaming to audiences in multiple territories.

With over 4,000 employees across 65 countries, NEP is dedicated to providing superior service and fostering lasting relationships within the broadcast and live events industry.

The Account Manager plays a key role in supporting the growth of NEP Connect’s managed services, connectivity, and media solutions portfolio by identifying, developing, and supporting new business opportunities across existing and prospective customers. The role holder will work closely with commercial colleagues, technical teams, and customers to develop solution-led opportunities, contribute to bid responses, proposals, and long-term account growth initiatives.

This role is well suited for a commercially driven individual looking to develop their skills in complex managed services, solution selling, and long-term customer partnerships within a global organisation. Success will be measured through effective account management, pipeline development, contribution to deal closure, customer engagement, and revenue growth, aligned with NEP Connect’s strategic objectives.

• Manage and develop a defined portfolio of customer accounts, supporting retention, renewals, and incremental revenue growth
• Identify and progress new opportunities within existing customers, including upsell and cross-sell of NEP Connect services
• Own and manage small to medium-sized commercial opportunities, while supporting senior colleagues on larger, strategic deals
• Build and maintain strong working relationships with customer stakeholders at operational and management levels
• Contribute to solution-led sales of NEP Connect services, including managed services, media connectivity, cloud, IP, and hybrid workflows
• Support the preparation of RFP and RFI responses, commercial proposals, pricing models, and internal approval documentation
• Support contract renewals, variations, and commercial negotiations in line with company governance
• Collaborate closely with technical, operational, finance, and legal teams to support solution design and commercial structures
• Maintain accurate pipeline, forecasting, and CRM data
• Develop a strong understanding of NEP Connect’s services, delivery model, and customer value proposition
• Attend customer meetings, industry events, and trade shows to build market knowledge and relationships
• Represent NEP Connect professionally in all customer and partner interactions
• Contribute to internal collaboration across NEP Group businesses and teams

• Strong interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders
• Commercially aware, with an understanding of pricing, margin, and contractual principles
• Organised and detail-oriented, with the ability to manage multiple opportunities concurrently
• Proactive and collaborative approach, with a willingness to learn and develop
• Comfortable working in a matrixed, cross-functional environment
• Developing negotiation and influencing skills, with appropriate guidance and support

• Experience in account management, sales, business development, or a related commercial role
• Exposure to solution-based or technology-enabled services environments
• Experience or strong interest in the media, broadcast, connectivity, or live production sectors
• Typically 2–4 years’ experience in a relevant commercial role
• Degree or equivalent professional experience preferred but not essential

• Opportunity to develop a commercial career within a global media and technology organisation
• Exposure to complex, high-profile projects and customers
• Collaborative, supportive working environment with access to industry-leading expertise
• Clear development pathways within NEP’s global commercial and technology teams

• Structured on-the-job learning supported by experienced commercial and technical colleagues
• Access to formal training, online learning platforms, and in-house development programmes
• Opportunities to build sector-specific knowledge across media, broadcast, and connectivity services

Location:

Alston Dr, Milton Keynes

Working Hours:

9am – 5:30pm;
Monday to Friday
All applicants must hold the legal right to live and work in the UK. Please be aware that a security or criminal background check may be required to facilitate internal work visas if on-site work opportunities are provided.