Account Manager – South London

This job is with MSD, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description
With an exciting pipeline of pharmaceutical launches approaching, we're expanding our sales team to deliver the fantastic opportunities these bring for veterinary customers, their clients, and our company.
As a field- based Account Manager within a defined territory, you will be the primary point of contact for our Companion Animal Veterinary customers, responsible for delivering growth on our existing product portfolio and accelerating the launch of new products.
The ideal candidate will be competent in building strong relationships with customers quickly to deliver sales against targets, to increase market share and drive market growth.

Responsibilities include:

Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets
Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives
Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers
Effectively managing internal relationships to provide the optimal level of service for your customers
Building long term sustainable and profitable relationships with all relevant personnel in veterinary businesses
Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customer in a veterinary business.
CRM:
Delivering on KPIs on call cycle planning and updating and maintenance of customer records
Successful Candidates will demonstrate:
A strong sales background in Animal Health (desirable). We would also love to hear from you if you have sales experience in Human Health or B2B industry
Commercial & strategic thinking
Ability to prioritise accounts appropriately based on existing sales and potential
Can interpret sales data and turn insight into action
Manage opportunity and risk
Customer Centric Behaviours
Understands the customer's business, ie pressures, decision drivers and pet owner behaviours
Adapts communication style as appropriate to audience
Confident having constructive commercial conversations
Rapid rapport building with excellent communication, networking and interpersonal skills
Ownership & Accountability
Takes ownership of territory outcomes
Plans ahead
Comfortable with being measured against clear KPIs
Teamwork & Collaboration
Competency and confidence presenting
Works effectively with internal teams and shares best practices
Manages internal relationships to provide optimal service for customers
Proficient with Microsoft programmes

Required Skills:

Account Management, Account Management, Adaptability, CiviCRM, Communication, Customer Due Diligence (CDD), Customer Experience Management, Customer Loyalty, Customer Management, Customer Relationship Management (CRM) Software, Inbound Phone Sales, Industry Knowledge, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Product Portfolio Management, Relationship Management, Sales Forecasting, Sales Goal Achievement, Sales Objectives, Sales Operations, Sales Presentations, Sales Reporting, Sales Strategy Development {+ 5 more}  Preferred

Skills:

Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular  Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Remote  

Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
03/1/2026  
* A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition : R383485
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